LOS ANGELES, Jan. 11, 2021 /PRNewswire-PRWeb/ -- AireSpring, a leading Managed Services Provider specializing in Unified Communications, Managed Network, and IT Services, is pleased to announce that telecom industry veteran, Mike James has joined its leadership team as Senior Vice President of Customer Experience.
As a key member of AireSpring's executive management team, Mr. James will draw upon his long career in the industry to broaden the momentum and further the pledge for excellence ingrained in AireSpring's corporate culture. James will lead the organization in perfecting the AireSpring Advantage for an exceptional customer and channel partner experience.
Mr. James has extensive national and international experience having worked in numerous telecommunications companies in Europe, LATAM, Asia, Australia, the Caribbean, and the US. Prior to joining AireSpring, he worked at TPx Communications, most recently as SVP Customer Experience, while during his 19-year career there, he played a key role in their evolution to becoming a Managed Services Provider, which was a key factor in growing their revenue and customer value realization. Mike has also held management positions at Nortel Networks, Sprint PCS, BellSouth Mobility, Optus Communications, Hong Kong Telephone, and Cable & Wireless. Additionally, Mr. James is an Advisory Board Member for the University of California – Irvine, Customer Experience program.
Throughout his extensive career, Mr. James has built a reputation for success as an executive in customer experience, sales, account management, technical support, customer care, marketing, training, installation, mergers and acquisitions, engineering, and operations.
"AireSpring couldn't be more pleased to welcome Mike to our executive team," stated AireSpring CEO Avi Lonstein. "Our search for an expert in the field of customer experience, especially within telecommunications, could not have returned a better outcome," added Lonstein. "Mike is the perfect leader to take AireSpring to the next level in delighting our customers and channel partners with a world class experience."
"I have been part of the incredible worldwide journey that has led us to converged voice, video and data for B2B, B2C and B2G," commented Mr. James. "At the center of this journey is the Customer Experience and by ensuring the right systems and processes are in place, we can enable customer success. I am extremely happy to be joining a brilliant and successful company that focuses on growth based on exceptional customer and channel partner experience."
Mr. James holds a Master of Science degree in Telecommunications Management from the Arden University (UK), and a degree in Telecommunications Electronics and Engineering from Anglia Ruskin University (UK).
Founded in 2001, AireSpring is an award-winning Managed Services Provider specializing in Unified Communications, Managed Network, and IT Services, serving thousands of businesses worldwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location enterprise customers. Services include: Global Managed SD-WAN, AirePBX UCaaS, SIP Trunking, MPLS, Disaster Recovery, Managed Security, and Business Internet. AireSpring's solutions are offered through a diversified network of channel partners that includes distributors, master agents, managed service providers (MSPs), and value-added resellers (VARs).
AireSpring has been widely recognized for its managed services and custom engineered network with end-to-end Quality of Service (QoS), including over 30-plus carrier networks and cable providers aggregated to create a unified nationwide network providing more coverage than any other supplier. It all adds up to a seamless single-source solution experience with one bill and one point of contact for AireSpring partners and their customers. AireSpring has also received numerous industry awards for "Excellence in Customer Service," "Next-Gen Solution Provider," "Top Midmarket Vendor Executive," "UCaaS and SD-WAN Product of the Year," "Best Telecom Deal," "Best in Show," and "Top Channel Program." AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications, networking, security and connectivity solutions, with white glove service that extends throughout the entire customer lifecycle. For more information, or to become an AireSpring partner, please visit http://www.airespring.com or contact us at 888-389-2899.
Ellen Cahill, AireSpring, 818-738-1913, [email protected]