Aladtec to Meet with 9-1-1 Telecommunicators at IPSTA

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Illinois dispatch conference Nov. 4-7 at Springfield highlights 'Everyday Superheros'

Aladtec for Dispatch/Communications

The employees can trade with each other and (submit) time-off requests from their smartphones. It automated processes for us, so they no longer had to be done by hand. -- Nick DiCicco, Administrator at Chagrin Valley (OH) Dispatch Center

Hundreds of emergency dispatchers from across Illinois are expected to attend the 34th annual IPSTA conference and expo which opens Sunday, Nov. 4 at the Crowne Plaza Hotel here.

A representative from Aladtec, Inc., the premier cloud-based scheduling and workforce management software provider will be on-hand to meet with existing and prospective subscribers during the conference exposition, on Monday and Tuesday mornings.

Aladtec's scheduling platform is used by more than 100 communication centers across the nation, including the McLean County Communications Center at Bloomington, IL, and O'Fallon (IL) Police Dept., about 20 miles east of St. Louis.

Cloud-based Aladtec software easily handles the complex scheduling and unique rotation requirements common in dispatch and law enforcement agencies. It enables members to submit availability, request time off and initiate shift trades -- all from a smartphone, tablet or desktop. It helps managers to monitor and meet minimum staffing requirements, helps control overtime, integrates with payroll, and allows agencies to track certifications and licensing. Aladtec e-forms speed up internal approvals and provide airtight documentation.

Customers report Aladtec improves their department’s efficiency, saves time, money, and improves morale through its transparency and ability to provide real-time schedule information to dispatchers and their families.

Administrator Nick DiCicco oversees the Chagrin Valley Dispatch Center and Hillcrest Heights Comm Center in suburban Cleveland. They each Aladtec to schedule dozens of dispatchers and fill open shifts quickly with the program's Find Coverage Alert.

DiCicco describes it as "fantastic. The employees can trade with each other and (submit) time-off requests from their smartphones. It automated processes for us, so they no longer had to be done by hand."

Stephen Martini, director at Williamson Co. (TN) Dept. of Emergency Communications discovered Aladtec while attending the 2017 APCO conference in Denver.

“We were walking the show floor, and I just said -- ‘Look. I’m tired of hearing complaints from the supervisors about the scheduling software. We’re here. There are vendors here that serve this community. Let’s go find our solution’”, recalled Martini. "The demonstration blew me away."

"The bulk of our employees recognize, and they see the real importance in (Aladtec). It impacts their day-to-day. ‘When am I coming to work? When do I go home from work? How much am I getting paid?” These are the questions they want to ask even before ‘9-1-1. What is the location of your emergency?'" said Martini.

The opening session speaker for this year's IPSTA conference is Adam Timm, a bestselling author and speaker on the topics of personal resilience and peak performance for 9-1-1 telecommunicators. He refers to his former coworkers as "Everyday Superheros."

Timm spent more than a decade as a 9-1-1 operator for the Los Angeles Police Dept., where he pioneered a stress resilience program that contributed to a 45 percent decrease in sick-time usage. He now operates a training company -- "The Healthy Dispatcher."

Learning sessions for attendees include topics like Planning for FirstNet; How the Best 911 Leaders Keep their Best Employees; OnStar Emergency Services overview & updates; Cybersecurity Challenges; Texting to 9-1-1, Today and Tomorrow; PSAP Success Management, and more.

Attendees can visit with Aladtec Systems Specialist Eric Hahn at Booth #501 in the exposition area. He'll answer customer questions and offer system demonstrations to visitors during the two-day event.

To learn more about Aladtec now, or to sign up for a complimentary 14-day trial - please visit or, call Hahn at 888-749-5550.

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