Alamance Farmers' Mutual Insurance Company selects OBRIEN Insurance Solutions to enable new document strategy for policyholder communications

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OBRIEN Insurance Solutions, a provider of business solutions specifically designed to modernize and refine an insurance company’s printed and digital customer communications, announced today that Alamance Farmers’ Mutual Insurance has selected OBRIEN as its strategic partner to enable its new document strategy.

OBRIEN Insurance Solutions (OBRIEN), a provider of business solutions specifically designed to modernize and refine an insurance company’s printed and digital customer communications, announced today that Alamance Farmers’ Mutual Insurance (Alamance) has selected OBRIEN as its strategic partner to enable its new document strategy.

OBRIEN was selected for its ability to effectively handle Alamance’s need for critical policyholder communications while offering additional capabilities such as new document design and seamless integration into current communications. Offering both monochrome and full color digital print capabilities, OBRIEN recently completed an API integration with Britecore’s Policy Administration System.

Lisa Snyder, Alamace’s CEO, commented on the OBRIEN decision saying, “When it comes to meeting the insurance needs of our policyholders, AFM is not content with the status quo. Constant development of systems, processes and procedures, in a rapidly changing industry, is necessary to maintain a competitive advantage. Communications that go beyond the minimum required by regulators is one such way an insurer can set itself apart in the market. OBRIEN has enabled AFM to provide timely communications to its policyholders at minimal cost. By keeping operating expenses in check, AFM is able to pass those savings along in the form of affordable premiums. As a company committed to the financial well-being of its policyholders, AFM is proud to partner with OBRIEN, as it continues to seek new and innovative ways to serve its policyholders with excellence.”

A critical factor that differentiated OBRIEN is their ability to efficiently and cost effectively incorporate custom deliverables into policy documents. In the past, adding a new document was labor intensive, took weeks to complete, and was cost prohibitive. OBRIEN’s solution allows Alamance to add new documents and custom deliverables within days by following a few simple guidelines.

While Alamance’s decision to work with OBRIEN was predicated upon expanded capabilities and providing a better customer experience, other benefits include:

  • Robust Business Continuity Planning providing a Disaster Recovery Plan in the case of an unforeseen event;
  • Cost effectively incorporating custom deliverables to futher enhance the policyholder’s experience;
  • Reduced costs for production and delivery of key customer communications ranging from premium billing to policy issuance and other critical communications;
  • User friendly portal to review, approve, and suppress documents.

OBRIEN’s Director of Sales Ed Benks added, “We couldn’t be more excited to welcome Alamance to the OBRIEN family of insurance customers. With our recent Britecore implementation, and over 45 years specializing in policyholder communications for the insurance industry, we will be working closely with Lisa and her team to continue delivering critical policyholder documents while expanding capabilities to better serve their policyholders.”

About Alamance Farmers’ Mutual Insurance Company:
Alamance Farmers’ Mutual Insurance Company (AFM) has been protecting North Carolinians since 1892. Initially incorporated as the Alamance County Branch of the Farmers’ Mutual Fire Insurance Association of North Carolina, AFM met the rural insurance needs of central North Carolina as a county mutual insurance company for 116 years. Having served its policyholders in Alamance and the five contiguous counties for over a century, AFM expanded its charter in 2008 enabling it to serve policyholders in all 100 North Carolina counties.

About OBRIEN Insurance Solutions:
Founded in 1974, OBRIEN Insurance Solutions is a provider of business solutions specifically designed to modernize and refine an insurance company’s printed and digital customer communications and improve organizational collaboration, communication and customer experience. OBRIEN recently moved their corporate headquarters to a state-of-the-art production facility located in St. Charles, IL.

For additional information visit http://www.obinc.com or call 800-232-9595.

http://www.linkedin.com/company/obrieninsurancesolutions

Contact:
Ed Benks    
OBRIEN Insurance Solutions                                                                            
Ed_b@obinc.com                                                                                                        
800.232.9595

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Ed Benks
OBRIEN Insurance Solutions
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OBRIEN Insurance Solutions
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