Allegiant Air has top performance in 2020 Airline Quality Rating

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Overall airline industry posts declined performance numbers.

The 30th annual Airline Quality Rating results show an industry that had a performance decline for 2019. Results released today (Monday, May 4) reflect poorer industry performance in all four of the criteria tracked for calendar year 2019. The AQR is a joint research project by co-researchers Dr. Dean Headley and Dr. Brent Bowen. This research originated at the W. Frank Barton School of Business at Wichita State University in Wichita, Kansas.

Below is the 2019 ranking of the nation’s largest ten airlines, according to the Airline Quality Rating, with the 2018 ranking in parentheses:

1. Allegiant (new for 2019)
2. Hawaiian (5)
3. Southwest (3)
4. Delta (1)
5. Alaska (4)
6. JetBlue (2)
7. Frontier (9)
8. Spirit (7)
9. United (6)
10. American (9)

“Overall, industry performance did not change much,” said Dean Headley, emeritus professor of marketing at the W. Frank Barton School of Business at Wichita State University. “The new baggage handling measurement certainly had an impact on the scores, but it will be a better measurement for customers moving forward. We will all have a better sense of mishandled baggage risk with the new measurement.”

AQR study co-researcher Brent Bowen, says “As a whole, the industry held close to steady for the year. The addition of Allegiant to the AQR and their debuting in the No. 1 position is significant and in some ways reflects the impact of the metric changes for mishandled baggage by the DOT.”

As the nation’s longest running study of airline performance quality, the Airline Quality Rating ( sets the industry standard, providing consumers and industry watchers a means to compare performance quality among airlines using objective performance-based data.

Interviews may be arranged through Joe Kleinsasser, Wichita State University, 316-204-8266 (cell) or

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