Alphalete Plumbing & Heat Offer Southern Colorado’s First Virtual Plumbing Services

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Customers can now have their plumbing and heat issues diagnosed over a mobile device saving money and time

Alphalete Plumbing & Heat, a leading plumbing contractor serving Colorado Springs and other southern Colorado locations since 2015, is pleased to be the first in the region to offer virtual troubleshooting of plumbing and heating issues over a mobile device, saving time and money for residential and commercial customers alike.

Alphalete’s virtual services were created in early 2019 to help customers who wanted instant troubleshooting on plumbing issues. The service became widely adopted by customers in 2020 as people began limiting in-person interactions due to COVID-19. Because of the rise in calls for the virtual service, Alphalete has created a website to outline the service’s ease of use and process for creating an appointment. 

The virtual service is fantastic for diagnosing these items: 
1.      Water Heaters 
2.      Dishwashers & Garbage Disposals 
3.      Clogged Drains 
4.      Clogged Toilets 
5.      Leaky Pipes 
6.       Much More

It is simple to troubleshoot a problem with Alphalete’s virtual service by following three easy scheduling steps on the website:

1.      View the online service calendar for a date that works 
2.      Book the appointment and pay online 
3.      Talk to a plumber over a mobile device using Zoom or FaceTime (or any other form of mobile communication the customer desires)

“In 2019, we found using a mobile device for rapid contact with clients for initial diagnosis made for a drastic reduction in the time it takes to fix an issue,” said Diego Lujan, Alphalete Founder & CEO. “Sometimes we can help solve a plumbing issue in just a few minutes, eliminating the need for a service call altogether, which would normally take an hour or more, if you include drive time.”  “The virtual service allows us to be exact when arriving at a job, as our plumbers have already seen the issue and therefore never have to return to the shop for a part they didn’t initially know the job required, as an example. Customers love this as it reduces time in their home or facility. We understand plumbing and heating issues are often stressful, especially with the challenges that come with COVID-19, which by many measures has altered how our nation does business now and for the foreseeable future. Our virtual service has proven to reduce stress, shorten the duration of service calls, and save the customer money. In my opinion, all plumbers will eventually gravitate to this type of solution, as it is the future of customer service in plumbing.“

Based in Colorado Springs, Colorado, Alphalete Plumbing is a licensed and insured plumbing contractor based in Colorado Springs.  The organization is licensed to provide service and installation of plumbing, mechanical and gas, in both commercial and residential applications. Since 2015, we have provided plumbing service that has resulted in hundreds of satisfied customers.https://alphaleteplumbing.com/

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Joshua Steinfeld
Steinfeld Consulting
+1 339-225-1581
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