RICHMOND, Va., Oct. 9, 2018 /PRNewswire-PRWeb/ -- AMC Technology, a leading customer service integration platform provider, is launching its newest product, DaVinci for Microsoft Dynamics. DaVinci is a flexible cloud-based contact center solution that scales to fit the needs of any organization.
"As customer needs expand into cloud-based CPaaS, we're excited to respond with DaVinci, a product that can speak to pure cloud communication and CRM," said Anthony Uliano, Founder and CTO of AMC Technology.
The integrations to Microsoft Dynamics, Salesforce and SAP C4C provided by DaVinci and the CPaaS like Twilio Flex, Amazon Connect and Nexmo and The Vonage API Platform, add to the breadth of connections AMC already provides with its premise-based platform, Picasso.
The DaVinci App for Microsoft Dynamics gives contact centers the ability to choose different applications for the communication channels they use and consolidates them, allowing them to use the best-of-breed solutions they want.
"Customers could configure Skype for Business for agent to agent chatting, Twilio Flex for voice and customer chat and Vonage/Nexmo for SMS handling. If an organization has made these apps available, DaVinci will manage them and provide a seamless experience for the agent," said Uliano. "If a customer has simpler requirements, a single app can handle all the channels through a single platform."
Customers can also expect advanced telephony features within DaVinci's toolbar like screen pop, activity creation, call notes and advanced reporting. The nature of the cloud offering brings a new set of benefits to customers including ease of install, use and sign-up, and affordable payment options for all business sizes with pay-as-you go subscription models.
Through AMC's joint cooperation with Microsoft in their private preview, AMC is one of the first companies to offer support for Microsoft's new Channel Integration Framework, which enables an immersive communication experience.
As part of the celebratory launch of DaVinci, AMC Technology will unveil details of the new product at CRMUG's Summit in Phoenix October 15-18. AMC will be share demos and features of DaVinci and Picasso at booth #1536 at the Phoenix Convention Center. In addition, AMC's Lorelea Moore will be presenting an interactive session, "Elevate Your Contact Center: Dynamics 365 Best Practices" on Thursday, October 18 at 9:45 AM.
"I can't tell you how excited I am about launching DaVinci. We've been working behind the scenes for well over a year and it's great to see our vision come to reality. I look forward to hearing the feedback we receive at Summit," said Uliano.
For more information including pricing, visit http://www.contactcanvas.com or contact Mariah Mays at (804) 419-8610.
SOURCE AMC Technology
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