AMC's new FDE practice helps enterprises connect existing CCaaS, on-premises and hybrid voice infrastructure to Agentforce Voice, Salesforce + AMC Contact Center and Agentforce Contact Center, creating a path toward Salesforce as the center of voice
RICHMOND, Va., Sept. 14, 2026 /PRNewswire-PRWeb/ -- AMC Technology today announced the launch of a dedicated Forward Deployed Engineering, or FDE, team focused on helping enterprises deploy, integrate and modernize voice experiences across the Salesforce platform.
The team pairs AMC's more than 31 years of enterprise voice expertise with its purpose-built DaVinci orchestration technology to solve one of the biggest challenges in agentic voice adoption: connecting new Salesforce capabilities to the complex voice infrastructure enterprises already run.
"Enterprise customers aren't starting with a blank sheet of paper," said Anthony Uliano, founder and CEO of AMC Technology. "They already have CCaaS platforms, telephony, IVRs, SBCs, carriers and years of investment in their voice infrastructure."
Those existing systems can't always be replaced quickly, and many customers intend to keep parts of their voice landscape in place for years to come.
AMC's FDEs work directly with customers and Salesforce teams to chart a practical path forward, helping them:
- Implement new Agentforce Contact Center environments
- Connect Agentforce Contact Center to existing telephony and CCaaS infrastructure
- Enable Agentforce Voice and Salesforce + AMC Contact Center (formerly Salesforce Voice) within existing voice environments
- Modernize existing CCaaS and voice deployments without requiring immediate rip-and-replace
- Design and execute phased migrations from legacy CCaaS and IVR platforms toward Salesforce
DaVinci serves as the orchestration layer underneath that work, connecting voice signaling, media, events and customer data across enterprise voice platforms and Salesforce. That lets AMC operate across CCaaS, on-premises and hybrid environments while helping customers progressively make Salesforce the center of their voice strategy.
The FDE model centers on hands-on customer engineering rather than traditional advisory consulting. AMC engineers work directly inside complex customer environments to design architectures, validate use cases, build integrations and move voice workloads into production. The company has applied this approach in large enterprise voice environments spanning thousands of agents, legacy telephony, CCaaS platforms and real-time transcription, guiding many of them through phased Salesforce migrations. AMC has been part of the Salesforce ecosystem since 2003.
"Our Forward Deployed Engineers meet customers where they are, connect that environment to Salesforce and help determine the right path forward, whether that means modernizing in place or transitioning more of the voice infrastructure to Salesforce over time," Uliano said. "What makes AMC different is that we can work across the entire journey, from the customer's existing voice landscape through Agentforce Voice, Salesforce + AMC Contact Center and Agentforce Contact Center."
Meeting AMC at Dreamforce
AMC Technology will be attending Dreamforce, Sept. 15-17, and meeting with Salesforce teams, customers and partners to discuss enterprise voice opportunities. The organization will also demonstrate live voice use cases showing how existing enterprise voice infrastructure can connect to Salesforce and Agentforce on Sept 16 from 10-11 am PT in the AgentExchange landing area at Moscone West, Level 1.
About AMC Technology
AMC Technology helps enterprises make Salesforce the center of voice. The company combines Forward Deployed Engineers with its DaVinci enterprise voice orchestration technology to implement, integrate, modernize and migrate complex voice environments across Agentforce Contact Center, Agentforce Voice and Salesforce + AMC Contact Center. AMC is based in Richmond, Virginia. AMC is an ISV and Consulting partner of Salesforce. Learn more at amctechnology.com.
Media Contact
Mariah Mays, AMC Technology, 1 8044198610, [email protected], www.amctechnology.com
SOURCE AMC Technology
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