American Traveler Awarded Health Care Staffing Services Re-certification from The Joint Commission

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Travel nursing agency, American Traveler, has earned its ninth consecutive certification for Health Care Staffing Services

This recognition is especially meaningful this year, as it was awarded during a healthcare crisis that has upended virtually every norm in the industry.

American Traveler has earned its ninth consecutive Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification. The certification recognizes American Traveler’s continuous compliance with its performance standards. The Gold Seal is a symbol of quality that reflects a health care organization’s commitment to providing safe and quality patient care.

The Health Care Staffing Services Certification demonstrates the travel nursing company’s efforts to address how qualifications and competencies of staff are determined, placement of staff, and how their performance is monitored.

Travel nursing agencies, like American Traveler, provide much-needed supplemental staffing to hospitals when core staff levels need support. Healthcare employers can streamline staffing when they work with a travel nursing company; registered nurses can find lucrative travel nursing jobs at respected healthcare facilities throughout the U.S.

American Traveler underwent a rigorous review in December 2020. The Joint Commission reviewer evaluated compliance with related certification standards including program management, supporting self-management, and facilitating clinical care. Joint Commission standards are developed in consultation with health care experts and providers, measurement experts and patients.

The Joint Commission commends American Traveler for using certification to strengthen its program structure and management framework, as well as to enhance its staff recruitment and development processes.

The certification review evaluates healthcare staffing agencies based on multiple performance measures, including:

  • Leadership
  • Service Level
  • Continuity of Business
  • Credentialing and quality of staff placed by the agency, as assessed through file review
  • Organization-wide support of programs that foster continuous improvement in staff quality and patient outcomes

Healthcare Staffing is a Team Effort

Not only does The Joint Commission evaluate the credentialing and quality of the clinical staff placed by American Traveler, it also assesses the performance of the agency’s recruiters, including how well they qualify and work with prospective clinical staff. This includes appraising how thoroughly the recruiters review a clinician’s initial application to how well the recruiters handle conflict resolution.

This recognition is especially meaningful this year, as it was awarded during a healthcare crisis that has upended virtually every norm in the industry. With the pace of change accelerating every day, it is even more important that staffing agencies not only meet, but exceed, expectations in procedures and service.

Mary Kay Hull, Vice President of Recruitment at American Traveler, thanked the American Traveler team for their participation in the certification process, stating, "Earning this certification is a testament to our corporate staff whose knowledge, responsiveness and customer focus thoroughly impressed The Joint Commission." She noted, “I would particularly like to commend our Compliance Manager, Cristina Ysern, and her team for their outstanding thoroughness and ongoing resolve to provide the highest level of service to the clinicians and the healthcare facilities we work with.”

Adds Debbie Bacurin, RN, Clinical Account Manager, “We would also like to thank our clinical staff in the field. Your commitment to your profession and your daily passion for providing excellent patient care demonstrates the utmost in career dedication, especially in these challenging times.”

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