Anserve, Inc., Receives the Exclusive ATSI 2020 Award of Excellence

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For the Sixth Straight Year, ATSI Awards Anserve with its Award of Excellence

“We on the management team are so proud of our agents, as once again they have stepped up and shown how seriously they adhere to Anserve's Core Values,” says Anserve Vice President Nancy Ward.

Anserve, Inc. of Butler, NJ received the exclusive ATSI 2020 Award of Excellence for the sixth straight year. The award is presented annually by the Association of TeleServices International (ATSI), the telephone answering service industry’s trade association. The award was presented to Anserve at ATSI’s 2020 Virtual Awards Presentation in August. “The ATSI Award of Excellence is a great way for our members and their employees to evaluate how they are providing service to their customers,” says ATSI President Joseph Pores. “We have members that have been involved in the program for decades and are very proud each year when they win the award.”

The award started 24 years ago as a vehicle to improve the overall quality of the answering service industry by setting expectations and to ensure a successful call-handling experience across the industry. To determine award winners, independent judges are contracted by ATSI to evaluate message services over a six-month period. The evaluation criteria include response time, the courteousness of the phone rep, accuracy of the call, knowledge of the account, overall impression of the call.

Now a six-time winner, Anserve recognizes that their agents are the reason for their repeated success. “We on the management team are so proud of our agents, as once again they have stepped up and shown how seriously they adhere to Anserve's Core Values: Accountability, Customers First, Foster a Positive Atmosphere, Integrity, and Team Player,” says Anserve Vice President Nancy Ward. “By bringing ATSI's Award of Excellence home for the sixth consecutive year, they have shown that they are true winners EVERY day!” Adds Quality Assurance Coordinator Danielle Prtune, “For the sixth consecutive year, Anserve Inc. wins the ATSI Award of Excellence by employing compassionate employees who deliver superior service where every call matters!”

Anserve strives to meet and exceed both the caller’s and the client’s expectations for customer service. They offer secure answering services, including HIPAA compliance where applicable, and bilingual agents who can speak over 200 languages.

About Anserve:
Anserve provides state-of-the-art answering services to contractors, medical and healthcare practices, hospice care, real estate, property management companies, and law offices. Get 24/7 high-quality, specialized answering services all for business types. We will take your business to the next level. For more information visit: http://www.anserve.com

About ATSI:
The Association of TeleServices International (ATSI) was founded in 1942 as a national trade association that represents live answering services. ATSI now encompasses companies across North America and the UK.

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Rob Ward, President
@anserveamerica
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