Executive Provides Insight into the Use of AI to Enhance Customer Service at the North American E-tail Operations Summit

Share Article shares how Omnichannel Inventory Optimization can improve margins and efficiency of online customer order fulfillment, a Goldman Sachs company and leader in SaaS AI solutions for supply chain, merchandising, pricing, and marketing, is sponsoring and the company’s leading expert on AI merchandising is speaking at the North American E-tail Operations Summit (NAEOS) being held virtually this week. NAEOS brings together the “who’s who” of industry executives, cutting edge service and solution providers and media partners from across North America to network, benchmark, share and learn real-world solutions to universal challenges that face every ecommerce professional in their daily work.

Yogesh Kulkarni, COO of AI Merchandising & Marketing at is leading a session titled “The Power of AI to Improve Online Customer Order Fulfillment Efficiency” scheduled at 11:45 am ET October 6, 2020. The presentation will help retailers identify the challenges they will face as they embrace ecommerce as a growth driver, illustrate how margin pressures from online orders will escalate dramatically during the holidays and show how to leverage AI to anticipate demand and optimize inventory in stores and DCs to strike a balance between future demand and markdown liability. Kulkarni will also review successful examples of retailers who are leading the way with AI tools.

“AI helps companies address the cost and complexity of fulfilling orders while maintaining margin and customer service levels, which is critical to any successful ecommerce operation. Without AI, retailers spend too much time and resources addressing operational issues manually and not enough on delighting the customer,” said Kulkarni.    

Kulkarni leads the merchandising and marketing business unit at and has extensive experience in managing large, transformational analytical programs for retailers and consumer brands in the areas of merchandising, pricing, inventory management and marketing. He co-founded Prognos, a boutique advanced analytics firm, that was acquired by in 2015.

Note to editors: The presentation Kulkarni is delivering is available.

About, a Goldman Sachs company, is the leader in AI-powered solutions for Forecasting and Merchandising. World-class retailers and consumer products companies leverage solutions to digitally transform their business and achieve outsized business results. To learn more, visit

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Mary Pitzer
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