AppTek and SyncWords Announce Partnership to Provide Zoom Users with Automatic Closed Captions Inside the SyncWords Live Platform

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“SyncWords Live Powered by AppTek” offers an enterprise-level automated captioning solution to corporate, government and educational entities seeking a scalable solution to increase accessibility for live communication initiatives.

AppTek, a leader in Artificial Intelligence (AI), Machine Learning (ML), Automatic Speech Recognition (ASR), Neural Machine Translation (NMT), and Natural Language Understanding (NLU) technologies, announced today a partnership with SyncWords, a leader in developing high quality live and on-demand captioning automation solutions, to integrate AppTek’s ASR offering into their SyncWords Live platform to power accurate, real-time AI-generated captions inside the Zoom videoconferencing platform.

The "SyncWords Live Powered by AppTek" platform delivers quality automated captioning that integrates seamlessly into Zoom meetings and webinars. The simple two-step process takes under a minute and requires no advance scheduling or administrative overhead. The service is available on demand, as needed, but can also be scheduled in advance to accommodate large scale events. ASR captions are available across several languages with customizable dictionaries and other features. SyncWords Live Powered by AppTek also provides options for scheduling professional human captioners to deliver closed captioning into Zoom when needed. While Zoom is an important focus, the platform also integrates with other online meeting and videoconferencing applications, including WebEx and many others.

Sam Cartsos, Co-Founder and Senior Partner, stated, “We were looking for a partner with whom we could each take a lane and develop both the ASR and delivery vehicles that allows us to create the best quality automated captioning experience possible, and AppTek fit the bill.” The end goal of making captioning easily available to serve persons who are deaf or hard of hearing was always at the forefront, “SyncWords was founded on the belief that technology and AI can be applied in service of expanded access and quality captioning. Our love for captioning and universal design approach to making captioning pervasive and relevant for all audiences makes recent advances in live ASR so exciting. AppTek’s ASR serves as a strong foundation for realizing that vision, serving our customers with next generation speech-to-text capabilities which can also be used for real-time translation applications that help to break language barriers. That is where we see the future.”

Juan Mario Agudelo, VP of Sales for Broadcast and Media, noted, “The explosion of content coupled with audience demand for innovation is making the use of artificial intelligence a critical need within the industry. Automation is a key driver in increasing access to quality captions to more people. The live captioning industry is shifting more towards professional ASR solutions for scalable delivery when human-based services are not available. ASR has now hit an inflection point for offering a reliable and viable captioning solution, and this agreement with SyncWords and the SyncWords Live platform will empower users with a scalable solution they can trust for Zoom meeting environments.”

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About SyncWords
SyncWords is the leader in captioning technologies, providing industry leading AI and cloud-based tools, addressing real-time and on-demand applications. SyncWords brings over a decade of expertise in real-time captioning, helping a diverse range of customers with quality captioning to make their broadcasts, meetings, and events accessible. Over the last three years, SyncWords has pioneered real-time localization of many broadcasts, meetings, and events, leveraging quality real-time captioning to achieve optimal results, with robust applications that work around the clock, suitable for broadcast and in other demanding environments. SyncWords serves customers in the US and around the world, including broadcasters, caption service providers, localization companies, post-production houses, government agencies, corporations, universities, and others. To learn more about SyncWords, please visit

About AppTek
AppTek is a global leader in artificial intelligence (AI) and machine learning (ML) technologies for automatic speech recognition (ASR), neural machine translation (NMT), and natural language understanding (NLU). The AppTek platform delivers industry-leading, real-time streaming and batch technology solutions in the cloud or on-premise for organizations across a breadth of worldwide markets such as media and entertainment, call centers, government, enterprise business, and more. Built by scientists and research engineers who are recognized as among the best in the world, AppTek’s solutions cover a wide array of languages, dialects, and channels. For more information, please visit

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Kyle Maddock
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