In its first Hot Vendors report of the year, Aragon Research identifies emerging vendors in two markets: Communication Automation Platforms and Conversational AI.
PALO ALTO, Calif., June 29, 2023 /PRNewswire-PRWeb/ -- Each year, Aragon Research selects Hot Vendors across multiple markets that are noteworthy, visionary, and innovative. They may have new technology that expands capabilities, a new strategy that opens up markets, or a new way of doing business that makes them worth evaluating.
In its first Hot Vendors report of the year, Aragon Research identifies emerging vendors in two markets: Communication Automation Platforms and Conversational AI.
Communication Automation Platforms
In today's globalized and diverse business landscape, organizations face the challenge of reaching users across multiple channels and various contextual situations. Customers now expect personalized communication tailored to their preferred channels. This growing demand for high-quality customer communication has led many organizations to move away from traditional siloed communication platform as a service (CPaaS) offerings. Instead, they are exploring integrated solutions that offer automation and optimization of workflows, aligning with other enterprise technologies.
Aragon's identification of the communication automation platform market highlights the emergence of solutions that not only address basic customer communication needs but also prioritize automated outreach and seamless integrations with core business workflows and enterprise technologies.
In this report, Aragon Research identifies four Hot Vendors in Communication Automation Platforms that stand out for 2023: IntelePeer, Rainbow by Alcatel-Lucent Enterprise, Sinch, and Vonage.
Conversational AI
Conversational AI has made significant advancements in response to the growing demand for improved conversation mastery in the market. While leading providers have already offered solutions capable of understanding and generating complex conversations, the introduction of ChatGPT in 2022 showcased a substantial leap in capability when trained with extensive content. This revolution traces back to the introduction of transformer neural network models, which were further optimized with the inclusion of attention.
The combination of transformer, attention, and an adequate amount of conversational data for training has proved remarkably effective in understanding and generating intricate naturally spoken language.
In this report, Aragon Research identifies three Hot Vendors in Conversational AI that stand out for 2023: PolyAI, Paradox, and Tethr.
"Communications Automation is the next generation approach to making it easier to integrate communications with enterprise applications," said Jim Lundy, Founder and CEO of Aragon Research. "With CAP offerings, we expect to see more enterprises updating their customer and employee experiences with embedded communications, which will give them a competitive advantage."
Aragon clients can learn more about these two markets and their Hot Vendors by reading the Special Report: Aragon Research Hot Vendors for 2023 Part I.
About Aragon Research
Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts. For more information, visit https://www.aragonresearch.com.
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Paula Quiroz, Aragon Research, 650-285-9889, [email protected]
SOURCE Aragon Research
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