Enterprises that Leverage Communications Automation Platforms Will Gain Significant Advantages.
PALO ALTO, Calif., March 16, 2023 /PRNewswire-PRWeb/ -- Aragon Research, a business and technology-focused firm committed to providing thought leading strategic research and trusted advisory services, announces the publication of its latest research report: The Shift to Communications Automation Platforms.
In this report, Aragon identifies a new market: Communications Automation Platforms (CAP). CAPs are about making communications integral to all business processes. Their goal is to automate the way that communication is enabled and delivered, all in a low-code, low effort way.
CAPs are poised to disrupt the legacy of the Communications Platforms as a Service (CPaaS) market. Aragon Research predicts that by 2025, 60% of enterprises will look to speed up their business processes by leveraging CAP. Furthermore, Aragon predicts that the CAP market will grow to over $27 billion by 2027 from $8 billion in 2021–a $19 billion increase in just a couple of years. CAP is the new way of creating applications that leverage communications and collaboration capabilities.
"Communications Automation Platforms (CAP) will power a new generation of communications enabled business applications," said Jim Lundy, CEO and Lead Analyst at Aragon Research. "Enterprises that leverage CAP should gain significant advantages in revenue growth, time to market, and the overall customer experience that is delivered."
Communications Automation Platforms are making a difference in next-generation applications, going beyond the static capabilities of an Application Performance Interface (API). One key benefit of CAPs is that organizations can now quickly and easily build and automate their applications without programmers.
Without a doubt, the shift to CAP is putting pressure on traditional developer-centric application platforms to level up.
The research report examines the benefits and key elements of Communications Automation Platforms (CAP), the markets where CAP will be critical, and serves as a guide for how enterprises can get started with communication automation. Individuals interested in reading the full Aragon Research report on Communications Automation Platforms may visit: The Shift to Communications Automation Platforms.
About Aragon Research
Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts. For more information, visit https://www.aragonresearch.com/.
Media Contact
Paula Quiroz, Aragon Research, 408-444-2325, [email protected]
SOURCE Aragon Research
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