In its sixth edition of the Aragon Research Globe for Unified Communications and Collaboration (UC&C), Aragon overviews 15 major providers in the UC&C market.
PALO ALTO Calif., Sept. 20, 2022 /PRNewswire-PRWeb/ -- Aragon Research identifies fifteen major providers in its Aragon Research Globe™ for Unified Communications and Collaboration, 2022, published today. The report states that the unified communications and collaboration market use cases are going beyond omnichannel, with a focus on intelligent capabilities to automate and provide insights to increase productivity.
Communication and collaboration platforms continue to evolve, with intelligent video conferencing being one of the most sought-after capabilities in 2022. The fundamental issue for keeping people interested in your company is communication, and the communication methods that support productivity are changing. Video and messaging are overtaking voice, and real-time team collaboration is overtaking e-mail–with automation and intelligence being critical themes for 2022 and beyond.
"Intelligence is becoming a primary capability in the UC&C market, with intelligent video platforms and conversational intelligence leading the way," says Jim Lundy. "Aragon predicts that by 2025, a majority of the enterprise UC&C offerings will have intelligent capabilities."
The hybrid work era is demanding a focus on unified communications and collaboration capabilities. The key focus is to offer multiple communication capabilities without requiring users to switch between various applications. Enterprises should look to standardize between 1-2 key UC&C providers who include global availability and advanced AI capabilities on their extended roadmap.
The providers evaluated in this Globe report include 8x8, Atos/Unify, Avaya, Cisco, Dialpad, Google, GoTo, Intermedia, Microsoft, Mitel, NEC, Nextiva, RingCentral, Vonage, and Zoom.
Enterprises should use this report to evaluate unified communications and collaboration providers carefully. Aragon clients can access the Aragon Research Globe™ for Unified Communications and Collaboration, 2022 in the AIN client community or on aragonresearch.com.
About Aragon Research
Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises with the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts. For more information, visit https://www.aragonresearch.com/.
Amy Townsend, Aragon Research, 888-650-2586, [email protected]
SOURCE Aragon Research