In its second Hot Vendors report of the year, Aragon Research recognizes noteworthy, visionary, and innovative vendors in three markets: Computer Vision, Intelligent Contact Centers, and Conversational AI.
PALO ALTO, Calif., Aug. 4, 2022 /PRNewswire-PRWeb/ -- Aragon Research is pleased to announce its 2022 Hot Vendors.
In its second Hot Vendors report of the year, Aragon Research identifies emerging vendors in three markets: Computer Vision, Intelligent Contact Centers (ICC), and Conversational Artificial Intelligence (AI).
Each year, Aragon Research selects Hot Vendors across various markets that are noteworthy, visionary, and innovative. They may have new technology that expands capabilities, a new strategy that opens up markets, or a new way of doing business that makes them worth evaluating.
Computer Vision
Computer vision – the use of AI algorithms to understand, analyze, and reconstruct visual scenes from image or video content – is commonly associated with self-driving cars and security systems, but its use cases are rapidly expanding rapidly to encompass fields as diverse as agriculture, medicine, and insurance.
Leading computer vision technology providers are transforming the way businesses interact with their customers.
In this report, Aragon Research identifies three Hot Vendors in Computer Vision that stand out for 2022: Pearl, Crowd AI, Scandit.
Intelligent Contact Centers (ICC)
In an era of digital transformation, yesterday's communication methods – such as traditional voice response systems – can't keep up with the needs of the digital enterprise or the rising customer demand for personalized, consistent journeys.
Contact centers are evolving into AI-enhanced intelligent contact centers (ICCs) to enable faster interactions, deeper insights, and seamless experiences for both customers and customer service teams.
As the primary interface between a business and its customers or prospects, providing a positive contact center experience is critical to ensuring customer satisfaction, acquisition, and retention.
In this report, Aragon Research identifies four Hot Vendors in Intelligent Contact Centers that stand out for 2022: LiveVox, Gladly, Bright Pattern, Intradiem.
Conversational AI
Conversational AI—what we used to refer to as AI chatbots—involves the technologies behind application interfaces that accept human input in natural language as text or voice and produce context-appropriate responses.
Conversational AI is rapidly becoming more sophisticated, and is on track to enable more effective employees, processes, and enterprises.
In this report, Aragon Research identifies four Hot Vendors in Conversational AI that stand out for 2022: Inbenta, Replicant, Uniphore, Yellow.ai.
Aragon clients can learn more about these three markets and their Hot Vendors by reading the Special Report: Aragon Research Hot Vendors for 2022 Part II.
"Intelligence is the new battle cry in the enterprise and this year's Hot Vendors are helping to make that a reality," says Aragon Research CEO, Jim Lundy.
About Aragon Research
Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts.
For more information, visit https://www.aragonresearch.com.
Media Contact
Paula Quiroz, Aragon Research, 4084442325, [email protected]
SOURCE Aragon Research
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