In its second edition of the Aragon Research Globe for Conversational AI, Aragon overviews 20 major providers in the Conversational AI market.
PALO ALTO, Calif., Sept. 29, 2022 /PRNewswire-PRWeb/ -- Aragon Research identifies twenty major providers in its Aragon Research Globe™ for Conversational AI, 2022, published today. The report states that Conversational AI adoption has continued to expand throughout 2022 as enterprises embrace solutions provided by technology providers trying to keep up with the demand for intelligence-powered conversational solutions across industry verticals.
Conversational AI solutions in the form of chatbots or virtual agents are enabling enterprises to shift simpler tasks and requests to digital labor, allowing their human workforce to focus on tasks that require human involvement.
Conversational AI solutions are being successfully deployed for an increasing variety of use cases across various vertical markets to improve customer experience (CX) and employee experience (EX). Some examples of successful key employee- and customer-focused use cases are:
- eCommerce
- Marketing
- Healthcare
- Internal Support
- Customer Support
The best, most effective chatbots are those that can focus on one thing and become a domain expert in that area. If you need chatbots to span multiple use cases you should create multiple chatbots, each with their own area of expertise.
"Modern AI chatbots have the ability to identify and keep track of multiple intents within a sentence and refer back to them throughout an entire disjointed, multi-threaded naturalistic conversation," says Senior Director of Research, Craig Kennedy. "This capability has enabled these chatbots to provide a more human-like contextual understanding, which provides for real intelligent conversations between people and machines."
The key takeaway for success in implementing a modern conversational AI chatbot is to use profile and history information to optimize CX and EX for any of the users, as well as design the chatbot to solve a specific use case.
The providers evaluated in this Globe report include: [24]7.ai, Ada, Aisera, Amelia, Avaamo, AWS, Cognigy, DRUID, Google, IBM, Kore.ai, LivePerson, Microsoft, Omilia, Oracle, Replicant, The Evolved Group, UIB, Uniphore, and Yellow.ai.
Enterprises should use this report to carefully evaluate a wide assortment of vendors in the conversational AI market. Aragon clients can access the Aragon Research Globe™ for Conversational AI, 2022 in the AIN client community or on aragonresearch.com.
About Aragon Research
Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts. For more information, visit https://www.aragonresearch.com/.
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SOURCE Aragon Research
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