Aragon Research Releases Its Top Technology Predictions For 2021

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Business and IT leaders should evaluate Aragon’s 2021 Predictions as they plan for success in the coming year.

Aragon Research releases its 2021 Predictions

Aragon Research releases its 2021 predictions

Both end-users and vendors should closely examine these trends and adjust business plans accordingly.

In a recent report, Aragon Research released its top business and technology predictions for 2021.

The predictions outlined in this report were largely influenced by the changes in the workplace brought on by the COVID-19 pandemic in 2020. Aragon predicts that these changes will have long-lasting effects on work as we know it.

“In a time of great uncertainty, these predictions are designed to help business and IT leaders navigate the post-pandemic workplace,” says CEO of Aragon Research, Jim Lundy. “Processes within organizations and across organizations must become more integrated and intelligent, and these predictions can help enterprises get there.”

In these predictions, Aragon covers several key technologies that will impact businesses over the next 5 years–these are especially important to be aware of as we enter 2021. These areas include:

  • Process automation
  • Combining electronic and real world visualizations
  • The move to a richer collaboration experience over simple telephony
  • Adoption of digital assistant technology to reduce application feature complexity
  • The use of artificial intelligence in collaboration
  • The tripling of investments to support hybrid workplace applications
  • Continued mitigation investments to increase enterprise security

One 2021 prediction from Aragon is as follows: “By YE 2025, collaboration applications will become the new 'dial-tone,' replacing 80% of enterprise communications modalities (60% probability).”

Get the report to view the rest of the 2021 predictions.

The report offers key findings, market implications, and recommendations in these categories. Both end-users and vendors should closely examine these trends and adjust business plans accordingly. Aragon clients can access Aragon Research’s Top 10 Predictions for 2021 in the AIN client community or on

About Aragon Research
Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts. For more information, visit

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Patricia Lundy

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