Arpin of Rhode Island receives three impressive moving awards for service volume, service quality, and customer experience

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Local moving company receives three impressive van line awards for service volume, service quality, and customer experience

Arpin of Rhode Island earns the prestigious 2020 Customer Loyalty Award

Arpin of Rhode Island, Arpin Van Lines’ flagship agency, recently earned the prestigious 2020 Customer Loyalty Award. This award is given to moving companies that achieve a Net Promoter Score® (NPS) of 70 or above on their post-move customer service questionnaires.

"Our agents go above and beyond to create really wonderful experiences for our customers," said Mark Kirschner, CEO of Arpin Van Lines. “A Net Promoter Score of 70 is world-class, up there with Apple and Southwest Airlines. We’re proud to announce that Arpin of Rhode Island has done such a wonderful job of servicing their customers in 2020 that they garnered such high ratings.”

The Customer Loyalty program is designed to recognize exceptional moving companies in the Arpin Van Lines’ network that offer the highest possible quality experiences to customers using their services.

Arpin of Rhode Island garners the distinguished 2020 Spire Award for outstanding customer service

Arpin of Rhode Island recently earned the distinguished 2020 Spire Award, which honors moving companies that consistently provide an excellent moving experience for their customers.

"Our goal as a van line is to focus on our customers," said A.J. Schneider, President of Arpin Van Lines. “We’re proud to announce that Arpin of Rhode Island has done such a wonderful job of treating people well in 2020 that they have achieved this prestigious award.”

The Spire program is designed to recognize moving companies in the Arpin Van Lines’ network that offer quality experiences to those using their services. It combines customer feedback and other service excellence performance metrics throughout the moving process to determine whether the agent has met the high-quality criteria.

Arpin of Rhode Island takes home the Bronze Hauling Award in 2020

Although the household goods moving sector in the United States was forecast for a 21.4% decline in 2020 because of the COVID-19 pandemic, Arpin of Rhode Island was able to keep its crews working and moving families throughout the year; ultimately earning Arpin Van Lines’ Bronze Hauling Award for 2020. Arpin of Rhode Island is one of only nine Arpin Van Lines’ agencies to achieve the Bronze Hauling Award in 2020.

Arpin Van Lines is the fourth largest household goods carrier in the United States, and Arpin of Rhode Island – alongside about 400 agencies nationwide – partners with the van line for all interstate moves. Arpin Van Lines’ hauling award program recognizes agencies within the network who transport the goods of customers moving into or out of New England over the course of the year.

“Our industry boils down to having quality people and quality equipment to move our customers’ furniture and other goods from one home to another,” said Mark Kirschner, CEO of Arpin Van Lines. “We couldn’t do what we do without local moving companies like Arpin of Rhode Island. We appreciate their hard work every year, but especially in 2020 with the many new challenges they overcame.”

Arpin of Rhode Island is located at 99 James P. Murphy Highway in West Warwick, RI 02893

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