When a guest with an intent to book can message a hotel straight from their Google hotel Search and get instant responses, it opens up a completely new dimension to the booking outcome, to the advantage of individual properties and the chains.
CHICAGO, Ill. and KOCHI, India (PRWEB) October 08, 2020
Cordiant Technologies today announced the general availability of Cord.travel Automated Conversational Experiences platform (ACE), purpose-built to serve hotel properties post-covid.
Travelers in the post-covid world have to be more than reassured that the hotel they choose for their next stay is indeed the right place when it comes to safety and sanitization.
When a hotel deploys Cord.travel ACE, guests researching a property can message the hotel from their Google hotel searches, from messaging apps like FB Messenger and WhatsApp and through SMS/Text and get instant responses for their questions and requests through AI automation.
Granular information about the property, the rooms, the facilities and the neighborhood which the guests find impossible or difficult to find on OTA and metasearch engines or on the hotel booking site will now be available to the guests on demand. Guests can communicate seamlessly with the hotel from Pre-Booking thru In-Stay and thereafter without making frustrating phone calls or sending emails.
With automation in place, hotel chains can optimize their contact centers while maintaining a far higher level of guest satisfaction at the properties. The solution enables intelligent Live Agent handover with all conversations available on a consolidated Agent Console that supports 100+ global and local languages. The console is available for anytime, anyplace access on phones as well.
Cord.travel ACE opens up completely new revenue channels and drives more direct bookings for the properties using Google Search, social messaging and AI. Guests can visually experience the rooms, the facilities and the views and proceed to ‘Book Direct’ with a single tap.
And when guests message the property, Cord.travel ACE uses machine learning and AI to recognize their intent to book a room and triggers automated offers designed to entice them toward booking their next stay directly with the hotel.
“Messaging apps bring a completely new perspective to Guest Experience. There’s no new app to download, there’s zero learning curve and the experience is sort of permanent rather than ephemeral. Guests can always go back to the conversation they had, say last week and proceed from there”, said Dennis Paul, Founder and CEO of CordIant Technologies.
“And when a guest with an intent to book can message a hotel straight from their Google hotel Search and get instant responses, it opens up a completely new dimension to the booking outcome, to the advantage of individual properties and the chains”, he added.
Cord.travel ACE is available through a SaaS subscription of $199 per month and through technology licensing models for larger hotel chains. For more information, please visit https://www.cord.travel
About Cordiant Technologies
Cordiant Technologies (http://www.cordiant.com) is a 25-year old technology company that serves clients and brands with messaging and conversational AI-driven Customer Experience Solutions including Google’s Business Messages. The company has its offices in Kochi (India) and Chicago.