Athena Software Transforms User Experience with Addition of WalkMe to Penelope Case Management System for Nonprofits and Social Services

Share Article

Waterloo, Ont. company Athena Software has partnered with WalkMe to provide users of Penelope case management software with access to WalkMe’s Digital Adoption Platform, a navigation tool that provides on-screen assistance to improve user engagement.

Athena Software logo

Athena Software has added the WalkMe Digital Adoption Platform to Penelope to assist its customers with user adoption and data quality.

"WalkMe’s DAP platform will help strengthen user engagement even further, while also driving user adoption, improving data quality, and providing significant return on investment for our customers.”

Athena Software is pleased to announce the addition of WalkMe’s Digital Adoption Platform (DAP) to Penelope, the Waterloo, Ont. tech company’s case management system used by nonprofits and social service organizations worldwide.

WalkMe’s DAP is a navigation and guidance system that will help users navigate Penelope via seamless step-by-step onscreen guidance, smart tips, and helpful pop-ups.

“We’re very excited to partner with WalkMe and introduce their powerful DAP technology to Penelope,” said Kanwar Anand, Director of Product Development at Athena Software. “We’re proud of Penelope’s reputation as a software platform that’s easy to learn and easy to use. WalkMe’s DAP platform will help strengthen user engagement even further, while also driving user adoption, improving data quality, and providing significant return on investment for our customers.”

In Penelope, WalkMe’s DAP will appear as an unobtrusive overlay that guides users to perform tasks that may involve multiple steps. The platform can be configured for each organization that uses Penelope, meaning users are guided through workflows and processes specific to their own agency simply by following interactive tip balloons.

With WalkMe enabled in Penelope, Athena’s customers will save time on training new staff, while also benefiting from increased productivity and the reduced need for re-training staff when new features or modules are released. As well, the platform’s on-screen tips will help improve data quality, a key factor in each organization’s ability to produce accurate and insightful reports.

About Athena Software
Since 2001, Athena Software has provided cloud-based case management software and client engagement options to health and social service agencies around the world. In 2018, the company was named to the Deloitte Technology Fast 500™, as one of the fastest growing technology companies in North America. Contact us to schedule a free consultation for your agency with a Penelope expert today.

About WalkMe
WalkMe was founded in 2011 as a guidance and navigation tool and has since grown rapidly to meet the enormous demand for next-generation digital learning. WalkMe has offices around the world to help serve customers using the company’s Digital Adoption Platform, a platform-agnostic guidance system that simplifies the user experience and engages users across devices.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Neil McDonald
@athena_software
Follow >
Visit website