Autonomous Checkout Finds Its Market Despite the COVID-19 Crisis

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A Mercator Advisory Group research report discusses why cashierless stores will expand even after the novel coronavirus subsides.

One of the 8 exhibits in this research report

Rising store labor and overhead costs, and now consumers’ changing shopping habits driven by the COVID-19 pandemic, can position autonomous checkout on a rising path to higher market presence.

U.S. consumers continue to seek convenience and immediacy in their daily shopping habits, whether in person or online. Self-service shopping strikes a chord with consumers especially in convenience stores and small grocery venues. Mobile scan and pay apps or hands-free, autonomous point-of-sale (POS) checkout systems are becoming more available across the retail landscape. A new research report from Mercator Advisory Group, Autonomous Checkouts: Brick-and-Mortar Retail Goes Full Digital, provides analysis and insight on the current state of autonomous POS checkout systems, supported by results from Mercator’s primary survey data on consumer behavior in the United States.

“Amazon Go has achieved a proof of concept for autonomous checkout since its start in January 2018. Now other systems developers are entering the market anticipating growing acceptance of auto checkout by both merchants and consumers. Rising store labor and overhead costs, and now consumers’ changing shopping habits driven by the COVID-19 pandemic, can position autonomous checkout on a rising path to higher market presence,” commented Raymond Pucci, Director, Merchant Services at Mercator Advisory Group, the author of this report.

Highlights of this research report include:

  • Mercator’s definition of autonomous store checkout, which explain the elements that distinguish it from self-checkout
  • U.S. consumer behavior and the mobile payment experience
  • Expansion of autonomous checkout developers beyond Amazon Go
  • Strategic checklist for merchants considering autonomous checkout
  • Future direction of autonomous checkout systems 

This report is 18 pages long and has 8 exhibits.

Companies and other organizations mentioned in this report: Ahold Delhaize, AiFi, Albert Heijn, Amazon, Carrefour, Giant Eagle, Grabango, Lojas Americanas, Loop Neighborhood, Standard Cognition, Trigo, Valora, Zabka, and Zippin.

Members of Mercator Advisory Group’s Merchant Services continuous advisory practice have access to this report as well as the upcoming research for the year ahead, presentations, analyst access, and other membership benefits.

For more information and media inquiries, please call Mercator Advisory Group's main line: 1-781-419-1700, send email to media@mercatoradvisorygroup.com.

For free industry news, opinions, research, company information and more visit us at http://www.PaymentsJournal.com.

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About Mercator Advisory Group
Mercator Advisory Group is the leading independent research and advisory services firm exclusively focused on the payments and banking industries. We deliver pragmatic and timely research and advice designed to help our clients uncover the most lucrative opportunities to maximize revenue growth and contain costs. Our clients range from the world's largest payment issuers, acquirers, processors, merchants and associations to leading technology providers and investors. Mercator Advisory Group is also the publisher of the online payments and banking news and information portal PaymentsJournal.com.

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Karen Yetter
@MercatorAdvisor
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