Providing cutting-edge speech analytics designed with Artificial Intelligence is a strategic and necessary component for modern contact centers
HOUSTON (PRWEB) August 16, 2018
Automated Voice & Data Solutions (AVDS), a leader in contact center communications solutions, announced today its partnership with Call Journey, a leading pioneer in conversation analytics technology.
The combination of AVDS expertise in delivering enterprise voice solutions, and Call Journey’s market-leading speech analytics technology, will help organizations improve episodes across the customer journey, automate business processes and strengthen risk and compliance framework.
North America is a key strategic market for Call Journey. Expanding the company’s presence in the region through the partnership with AVDS will better enable Call Journey to provide its customers with the best Voice data solutions and services.
“We are excited to partner with AVDS. North America is one of the most important regions for Call Journey. Our conversation analytics expertise combined with AVDS solutions strengthens our offering, compliments AVDS's value proposition and further expands our market position in this region” said Paul Humphrey, CEO of Call Journey.
“Providing cutting-edge speech analytics designed with Artificial Intelligence is a strategic and necessary component for modern contact centers. The partnership with Call Journey will strengthen the AVDS solutions portfolio, allowing us to boost businesses by helping them listen better,” said Sharon Moon, President of AVDS.
This alliance is also great news to Genesys, the world leader in customer experience technology. Call Journey, a Genesys Global Speech Analytics Partner, and AVDS, a Genesys Gold Partner, are both available on the Genesys platforms, offering a secure and efficient way of streamlining data discovery for existing customers of Genesys.
About Call Journey We are all about Voice data. We help businesses achieve a complete customer view by integrating Voice into the Enterprise data mix. Our speech experts bring together Natural Language Processing and Artificial Intelligence to create the best-of-breed speech analytics engine in the market. Using this engine to harness the power of Voice data, we are helping organizations find answers to some of their biggest challenges, delivering insights that directly impact customer experience, business performance and compliance. http://www.calljourney.com
About AVDS: For over 25 years, AVDS has delivered “deliberately different” communications solutions and services to its customers and helped organizations modernize their business and contact center communications, reduce costs, and maintain a competitive edge. To learn more, visit http://www.avds.com.