Bahamas Hospitals Authority Enhances Systems and Processes with Help from SANTA ROSA CONSULTING

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Firm Guides Public Hospitals Authority Through a Bold Initiative to Promote Health Equality and Single Patient Health Records for All Bahamians

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“All levels of our public health system share the common vision of delivering the highest quality in healthcare, and this requires us working shoulder to shoulder with an outstanding partner like Santa Rosa” - Catherine Weech, PHA Managing Director

Santa Rosa Consulting, Inc., a leading provider of management consulting and information technology (IT) services for the healthcare industry, has completed the first phase of a comprehensive strategic and technological initiative to advance the Public Hospitals Authority (PHA) of the Commonwealth of The Bahamas towards a fully integrated health information management system (iHIMS).

The first phase included: launching the implementation of Infor’s CloudSuite Financials ERP; strengthening PHA’s IT capabilities and infrastructure; standardization of ‘best practice’ processes and roles; as well as planning and preparations to evaluate and select an electronic health record solution. Specific focus is also being given to improving PHA’s revenue cycle results and advancing with these other activities.

Speaking to the significant impact the implementation of the iHIMS, PHA Managing Director Catherine Weech described it as key among the Authority’s commitment to transform healthcare throughout the Bahamas. “All levels of our public health system share the common vision of delivering the highest quality in healthcare, and this requires us working shoulder to shoulder with an outstanding partner like Santa Rosa,” she added. Weech continued, “Physicians and clinicians must have access to a national patient health record with vital health information from across any and all care delivery locations. Doing so requires new approaches and technologies tailored as much as possible to the unique environment and culture of The Bahamas.”

Bill Leander, Executive Vice President and Chief Strategy Officer for Santa Rosa described the partnership with PHA as a wonderful opportunity to implement a plan that will link the Islands of The Bahamas in the name of healthcare and IT innovation, “We are truly grateful and honored to work with PHA from strategy to execution to transform healthcare for all Bahamians.” Leander continued, “Great patient care, and a great health system, are the sum of so many things that must be executed nearly flawlessly every single time. In the same way, this bold national initiative also has many moving parts that all must come together to achieve our shared goals.”

Santa Rosa Consulting provides management advisory services and technical consulting expertise across the full range of IT vendor products and systems, and empowers better healthcare by designing, creating, staffing and sustaining IT solutions that help make healing happen. Founded in 2008, Santa Rosa Consulting is managed by industry veterans with an average of 20 years of healthcare information technology experience. Santa Rosa is recognized for delivering world-class services and solutions and has received Modern Healthcare’s Best Places to Work in Healthcare award multiple years in a row. For more information, visit or call (866) 944-4772.

The Public Hospitals Authority is a public corporation responsible for the management of our nation’s three (3) public hospitals, the Princess Margaret Hospital, Grand Bahama Health Services (inclusive of the Rand Memorial Hospital and the ten public clinics in Grand Bahama), and the Sandilands Rehabilitation Centre as well as their associated agencies the National Emergency Medical Services (NEMS) and the Supplies Management Agency (SMA). The PHA is a dynamic organization where more than 4,000 employees pool their talent, expertise and determination to deliver the highest level of care possible to the people of the Commonwealth of The Bahamas. For more information, please visit the PHA website at or visit our Facebook page at or call (242)502.1400.

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William Leander