BBB Serving Central VA Issues Warning on Access Mobility Equipment, LLC.

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BBB serving Central Virginia is issuing a warning against Spotsylvania-based Access Mobility Equipment, LLC. During the past three years, BBB has received 31 complaints alleging advanced payment for work not performed or products not delivered.

BBB serving Central VA Issues Warning on Access Mobility Equipment, LLC.

Richmond, VA- BBB serving Central Virginia is issuing a warning against Spotsylvania-based Access Mobility Equipment, LLC. During the past three years, BBB has received 31 complaints alleging advanced payment for work not performed or products not delivered. The business failed to respond to 16 of those complaints, and 6 others were not resolved through BBB’s complaint process. Access Mobility Equipment’s BBB Business Profile reflects an F rating based on its complaint activity.

Complaints received by BBB allege the business collected advance payments ranging from $150 to $4,800, with an average of $2,500. All complaints involve mobility-related products including stair lifts, wheelchair trailers, scooters, and specialty doors.

BBB has strong concerns about Access Mobility Equipment’s business practices: specifically, its pattern of accepting advanced payment in full without performing work, the seriousness of complaints received, its failure to address the underlying causes of those complaints, and its lack of transparency. Additionally, BBB is unable to verify appropriate contractor’s or tradesman’s licensing that may be required.

For more BBB information please contact the name and number provided with this press release.

About BBB serving Central Virginia: Provides service to Richmond, the Tri-Cities, Charlottesville, and Fredericksburg, as well as 42 surrounding counties from Fauquier to Mecklenburg and Northumberland to Amherst. The nonprofit organization was established in 1954 to advance responsible, honest, and ethical business practices and to promote customer confidence through self-regulation of business. Core services of BBB include business profiles, dispute resolution, truth-in advertising, consumer and business education, and charity review.

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