Benefits and Pension Administration Software Users Review Vendors for Satisfaction, Revealing Top Five Through SoftwareReviews

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Basys Benefits Administration, COBRAGuard, Gusto, PensionSoft, and PlanSource Benefits Administration are named the 2020 Data Quadrant gold medalists.

Benefits and Pension DQ

Benefits and pension administration are more crucial than ever before for organizations looking to engage multigenerational workforces in a tight job market.

SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its 2020 Benefits and Pension Administration Data Quadrant Awards, naming five gold medalists based on excellent user reviews. The following vendors are leaders according to software users’ answers to questions focused on user satisfaction, which have been crafted by seasoned IT industry analysts and backed by 22 years of IT research:

  • 1. Basys Benefits Administration
  • 2. COBRAGuard
  • 3. Gusto
  • 4. PensionSoft
  • 5. PlanSource Benefits Administration

What makes the SoftwareReviews Data Quadrant Awards different? The inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation creates a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view; SoftwareReviews calls this insight the Net Emotional Footprint.

Basys Benefits Administration ranked highest among users, earning the number-one spot in 14 out of 22 areas, including a perfect score of 100% in breadth of features. COBRAGuard ranked number two, and users were exceedingly satisfied, giving the vendor top scores in several areas, including contributions and payment tracking, ease of data integration, and usability and intuitiveness. Gusto performed consistently well according to users, taking the number-one spot for claims management and benefits administration. PensionSoft earned the highest marks in provider management and benefits administration. PlanSource Benefits Administration took the second spot with 93% in business value created, benefits administration, and pension administration.

Info-Tech Research Group Research Director Lisa Highfield explains, “Benefits and pension administration are more crucial than ever before for organizations looking to engage multigenerational workforces in a tight job market. Employers can maximize outcomes and provide an excellent employee experience by effectively communicating benefits and pensions plans using cross-functional solutions. Employers should take a close look at benefits and pension software vendors that are committed to the proactive development of functions and meet privacy and security standards.”

About SoftwareReviews Data Quadrant Awards and Software Reports

SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at

About SoftwareReviews

SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

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Leanne O’Brien
Director, Communications & PR
1-888-670-8889 ext. 3409

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