In general, Secure Email Gateway – Enterprise software users responded most favorably when asked about vendors’ attitude toward product impact, and whether they were showing reliability toward enabling users’ performance and productivity.
TORONTO (PRWEB) April 21, 2021
SoftwareReviews, a division of IT research and advisory firm Info-Tech Research Group, has published its 2021 Secure Email Gateway – Enterprise Emotional Footprint Awards, naming four vendors as Champions. The following vendors are leaders according to the feedback provided by their users via SoftwareReviews’ comprehensive online survey.
Mimecast Secure Email Gateway
Barracuda Email Security Gateway
Symatec Email Security.cloud
SoftwareReviews’ Net Emotional Footprint measures high level user sentiment. It aggregates emotional ratings from 25 provocative questions, creating a powerful indicator of the overall user feeling toward the vendor and the product.
Mimecast Secure Email Gateway, with a Net Emotional Footprint of +87, performed exceptionally in many categories, exceeding user expectations in being respectful, efficient, and effective. FortiMail, with a Net Emotional Footprint of +88 excelled in saving time for users, providing client friendly policies and showing integrity. Barracuda Email Security Gateway, with a Net Emotional Footprint of +88, performed well on being reliable and caring. Symantec Email Security.cloud with a Net Emotional Footprint of +87, ranked strongly for including performance enhancement, security protection, and enabling productivity.
In general, Secure Email Gateway – Enterprise software users responded most favorably when asked about vendors’ attitude toward product impact, and whether they were showing reliability toward enabling users’ performance and productivity– and were most dissatisfied with vendors over promising to deliver.
What Is the Emotional Footprint Diamond?
The Emotional Footprint Diamond illustrates the customer experience with software vendors and a complex relationship spanning procurement, implementation, service, and support. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software user’s point of view. The data published in the Emotional Footprint Diamond is collected from real end users through authentic software review surveys and meticulously verified. The survey uses standard net promoter scoring (positive percentage minus negative percentage) to arrive at the Net Emotional Footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory. Vendors with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly founded in 100% user-review data, is free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
SoftwareReviews is a division of Info-Tech Research Group, an IT research and advisory firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
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