TORONTO, Feb. 18, 2021 /PRNewswire-PRWeb/ -- SoftwareReviews, a division of IT research and advisory firm Info-Tech Research Group, has published its 2021 Transaction Data Store Emotional Footprint Awards, naming four vendors as Champions. The following vendors are leaders according to the feedback provided by their users via SoftwareReviews' comprehensive online survey.
- Cloudera CDP Operational Database
- Oracle Database
- Amazon Aurora
- HP Database and Middleware Automation
SoftwareReviews' Net Emotional Footprint measures high level user sentiment. It aggregates emotional ratings from 25 provocative questions, creating a powerful indicator of the overall user feeling toward the vendor and the product.
Cloudera CDP Operational Database, with a Net Emotional Footprint of +95, was rated as the top product in many areas, exceeding user expectations in being fair, having friendly negotiations, and in appreciating their incumbent status. Oracle Database, with a Net Emotional Footprint of +92 was ranked highly for client friendly policies and unique features. Amazon Aurora with a Net Emotional Footprint of +94 performed well on product enhancement and being transparent, inspiring, and helping innovate. HP Database and Middleware Automation, with a Net Emotional Footprint of +93, ranked strong on being caring, generous, and trustworthy while keeping clients' interests first by continually improving.
In general, Transaction Data Score software users were most satisfied with their vendors for being inspiring– and were most dissatisfied with vendors overpromising.
What Is the Emotional Footprint Diamond?
The Emotional Footprint Diamond illustrates the customer experience with software vendors and a complex relationship spanning procurement, implementation, service, and support. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software user's point of view. The data published in the Emotional Footprint Diamond is collected from real end users through authentic software review surveys and meticulously verified. The survey uses standard net promoter scoring (positive percentage minus negative percentage) to arrive at the Net Emotional Footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory. Vendors with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly founded in 100% user-review data, is free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
SoftwareReviews is a division of Info-Tech Research Group, an IT research and advisory firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
For more information, please contact:
Vice President, Communications and Brand
Indrani Ray, Info-Tech Research Group, 647.574.9559, [email protected]