BetterRX and partner to provide free telemedicine visits for hospice agencies during the COVID-19 pandemic

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BetterRX, a technology-driven pharmacy benefits manager (PBM), is working with, a secure telemedicine solution, to help hospices provide HIPAA-and CMS-compliant virtual visits during the COVID-19 pandemic at no cost.

"Telemedicine is a lot more than simply doctor/patient visits ... it’s also about offering compassion wherever possible." Brandon Welch, Founder,

Hospices are facing a new reality as they take stringent measures to slow the spread of COVID-19 among their vulnerable patient populations while also providing safe working environments for their employees. The U.S. Centers for Medicare & Medicaid Services (CMS) has recently recognized telemedicine as a vital way to overcome these challenges, allowing seniors to remain connected to their hospice care providers during this pandemic.

"We have already been aware of hospice nurses quarantined while waiting for COVID-19 test results that still need to see their patients. They need a HIPAA compliant telemedicine solution fast," says Rebecca Smith, BetterRX Director of Clinical Services and PharmD.

BetterRX recognizes that with COVID-19, it's not business as usual for hospice agencies right now. Many have little time or budget to identify and implement a telemedicine solution. As a technology-driven company, BetterRX decided to help identify a viable telemedicine solution that is HIPAA and CMS compliant, easy to set up and use, works on a desktop, tablet, or mobile device and can be immediately accessed.

"Since hospice nurses nationwide are already using BetterRX to care for patients and manage their medications, we thought it would be a great idea to offer them a mobile-friendly HIPAA compliant telemedicine solution as well. We're excited we found one that is free and also easy to use in," said Jared Stong, BetterRX CEO.

"Telemedicine is a lot more than simply doctor/patient visits. It’s about keeping people safe during this emergency, but it’s also about offering compassion wherever possible. We're honored that we are in a position to make a difference in the world with our technology," said Brandon Welch, Founder, "We believe everyone should have access to telemedicine, and we are committed to working with BetterRX to help hospices get up and running on our platform."

BetterRX has already created a web page explaining the partnership with and why it's such a valuable solution for hospices. It also plans to send emails to hospice partners and ask other industry players to join in to get more hospices set up and using

For more information, visit

About BetterRX
BetterRX is the only PBM in hospice care using artificial intelligence and its proprietary ePrescribe technology to dramatically improve patient comfort. BetterRX's artificial pharmacy intelligence (BetterAI) provides over 244,000 evidence-based clinical algorithms with instant recommendations for ordering, clinical effectiveness, and lower-cost alternatives. BetterRX's vertically integrated ePrescribe solution, built specifically for hospice, has revolutionized the traditional hospice medication ordering process by removing phone calls, and billing rejections from hospice pharmacy—saving nurses, pharmacists, and prescribers millions of hours. BetterRX is changing the way PBMs work by offering truly transparent pricing and a patient-first approach. For more information, visit or email

Founded by Brandon Welch, MS, Ph.D., and based in Salt Lake City, Utah, and Charleston, South Carolina, is making it easier and more affordable for healthcare providers to care for their patients anywhere, including rural and underserved areas. provides patients with a virtual clinic experience that is strongly reminiscent of the traditional consultative model but without the barriers associated with a brick-and-mortar clinic. The company uses state-of-the-art security and encryption protocols, making compliant with HIPAA and HITECH requirements, and works on mobile devices (Safari/Chrome) and most desktop browsers. The company also offers a licensed version of for additional features or custom branding.

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