Beyond20 - D.C. Based I.T. Agency - Celebrates its Global Role In Leading ITIL® 4 Digital Strategy and Training for Businesses Worldwide During the Pandemic

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Beyond20 Founders Erika and Brian Flora, and Senior Consultant, David Crouch, Become First D.C. Based I.T. Professionals to Co-Author the Global Digital Textbook “ITIL® 4: DIGITAL AND IT STRATEGY” , Now Available on Amazon Book Leads Company through Digital Transformation Challenges and Opportunities Coming in 2021

The three are the first members of the D.C. I.T. and government contracting community to be selected to author a core ITIL publication. ITIL is a library of books that provides knowledge and recommendations, collected from the global technology community...

Beyond20, the leading I.T. and Business Strategy agency based in D.C., Southern California and Arizona, and its Founders Erika Flora and Brian Flora and David Crouch, Senior Consultant, have co-authored the global digital transformation strategy book “ITIL® 4: Digital and I.T. Strategy,” now available on Amazon. The three are the first members of the D.C. I.T. and government contracting community to be selected to author a core ITIL publication. ITIL is a library of books that provides knowledge and recommendations, collected from the global technology community over several decades, to help technology-focused leaders and practitioners deliver products and services that move organizations' mission forward in the digital age.

"This is a huge honor to be able to co-author the anchoring volume of the ITIL 4 series with Erika and David," said Brian Flora, Co-Founder. "The previous versions of the “ITIL Best Practice” publications have been the de facto operating framework for Federal I.T. organizations like the DOJ and DOD, as well as businesses on a global scale for over 15 years. We’re thrilled to have the opportunity to bring our experience with Federal clients to this next iteration of ITIL. The key learnings in that sector are of great importance to not only other Federal and State organizations but business in general."

Named for the technology-based fourth Industrial Revolution, some of the key takeaways from the book for I.T. leaders include:

  • Preparing a digital strategy – understanding, aligning, and integrating I.T., business, and digital strategies
  • Responding to digital disruption – how to strategically position your organization to meet the needs of your clients and customers and plan for the future when faced with digital and technology disruption – as we’ve seen in 2020
  • Executing on digital transformation – how to identify and manage digital risks like cybersecurity concerns and innovation while bringing transformational initiatives to fruition
  • Enabling innovation – how to create an agile, resilient, leading, and continually improving business model that can survive both forecasted and unforeseen challenges

The book is available on Amazon and the TSO shop.

Beyond20 is the leading I.T. consulting agency for the Federal sector and companies like Aflac, Spotify, Vodafone, state and local governments, and agencies including the Department of Defense and Department of Justice. The Beyond20 has used the tenants of ITIL in their practice with clients who want to increase customer satisfaction and enhance digital systems.

The Beyond20 team were chosen to co-author the newest version of the book because of their immense knowledge of preparing organizations of all sizes, sectors, and revenue base for I.T. transformation and innovation for organizations. Beyond20 is the chosen leader for companies looking to expand business through ITSM consulting, working with Agile systems, Cherwell, and Service Now and strategy development and ITIL. The company also has a leading training arm in Cloud, CyberSecurity, ITIL and I.T. Service, Agile.

“We are at a pivotal time for businesses and agencies on how we utilize digital strategy in 2021,” said Erika Flora, Founder & CEO, Beyond20. "The pandemic has taught us that we are in an accelerated, volatile, and uncertain technology age, the fourth industrial revolution, and ITIL4 has addresses exactly that. Transformation starts with people, vision, and strategy, and using these insights to improve how we leverage technology. This book provides the ‘how’ to create, deliver, and implement change that lasts. “

Created for global technology professionals, knowledge workers, and leadership-driven management, the book and associated 3-day "Digital and I.T. Strategy" certification class blend Technology and C-suite knowledge to guide digital strategy, risk management, and organizational change.

To see the ITIL 4 Strategic Leader certification requirements and to sign up for accreditation, visit

Beyond20 is a technology-enabled services firm that empowers clients to accelerate digital transformation through IT Service Management, Project Management, Agile/Scrum, Cloud, and Cybersecurity solutions. We offer training and consulting services, technology implementation, and support that accelerate transformation efforts. Our technology partners include ServiceNow, Cherwell, BeyondTrust, OpsRamp, and Microsoft. Our clients include over 30% of the Fortune500, along with numerous universities and government agencies. Follow @beyond20 or visit to learn more.

Bolte Media for Beyond20
Hanna Bolte:; 323-505-2652 (O); 310-497-5586 (C)
Dina White:, 917-226-8366

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