Beyond the Directory: Point Inside Brings Insight into Mall and Airport Mapping with New “Retail Space Explorer” Tool

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In-depth space and location data will help landlords, retailers and marketers assess how visitors use their spaces

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This new service is designed to be a research tool to help landlords and retailers better understand their customers as well as their competitors’ customers.

Retail and airport leasing associates, property managers, retailers and marketers soon will have critical data points on how visitors use their properties, with the formal launch in May of Point Inside Inc.’s “Retail Space Explorer” tool.

Already known for its Digital Twin indoor mapping technology, Point Inside has added never-before-seen depth of data to its newest research tool. Called the Retail Space Explorer, it helps users evaluate critical leasing, site selection and promotional programs, says Jon Croy, co-founder and CEO of Point Inside.

“This new service is designed to be a research tool to help landlords and retailers better understand their customers as well as their competitors’ customers. Previous maps and directories of shopping centers and airports have provided a general guide for competitive analysis and site selectors,” Croy says. “Because the Retail Space Explorer is based on geo-accurate maps, Point Inside is able to draw correlations that are much more granular. We can automatically determine spatial relationships between places, people and things within the center.”

These include retailer adjacencies, the percentage of space allocated to various categories, such as food and beverage, retail and services, distances to foot traffic influencers, such as anchors, elevators and entrances as well as competitors, and more. Retail information includes visits by store, average store sizes and locations, and vacant space available for lease.

Point Inside’s proprietary data cover 1,200 enclosed malls, dominant open-air centers and airports around the U.S. and internationally. A leasing manager can define the factors that affect tenants’ success, including the proximity of competitors within a user-determined radius, walking time between competitors within the center, and the distance to other traffic generators including parking, elevators, key stores (such as Apple) and more.

An additional data point ranks the popularity of the stores within the venues by utilizing cell phone data – Mobile Advertising ID (Mobile Ad ID or MAID) – to see how many people entered or exited a location, and how long they spent inside each store. Point Inside also uses additional proprietary technologies to differentiate customer visits to stores located on multiple levels within the same coordinates (latitude and longitude).

Retail Space Explorer subscribers can also upload their proprietary data into the tool confidentially to track other measures, such as lease expiration and sales by individual stores.

“We will overlay that data with the mall footfall data and create a heat map that shows relative popularity among stores. This will give our users a true picture of how customers are interacting with their properties,” Croy added.

The results will allow developers, retailers and marketing staff to assess adjacencies for optimum location in their leasing and relocation strategy. Retailers can assess the presence of competitors both inside the project and nearby.

“We drill down to the most minute details. For example, we have found that 23 shopping centers in the U.S. have a MAC store within a 20-second walk of a Sephora. We can also exclude stores – you could then search for projects that don’t have an Ulta nearby. This comparative research is available for all retail categories, and allows retailers to best determine their optimum locations well before they commit to a lease,” Croy says.

In addition, Point Inside can provide to subscribers the actual MAIDs of shoppers who visited a specific store, or category of stores. Marketing staff can use that data to determine how the customer interacts with various events and promotions. That information also can allow them to target thousands of their customers and even competitors’ customers with personalized digital messaging across multiple devices and on Google searches, Facebook activity and other sites. The level of detail – about everything that happens in a retail setting – available through Retail Space Explorer is extraordinary.

“We don’t just provide where a store is. Through Retail Space Explorer, we can tell a manager the number of people who have visited five stores they’ve designated. Our information is that granular,” he said.

Previously, this data would only be available by visiting a site and nearby centers, Croy continues. Instead, Point Inside’s team undertakes these visits for its clients and updates the information continuously, helping them progress from basic knowledge to insight as to how visitors are using their properties.

The Retail Space Explorer is an evolution of previous tools from the 10-year-old company. Founded as a mapping service, Point Inside now offers strategic geospatial services that include StoreMode, which maps store interiors to help determine the best placement of merchandise; Day of Travel, which provides a detailed guide to services and items available at more than 250 airports worldwide, and, a system to capture and collate Internet of Things data signals at a location and display them on an indoor map.

Developed over the last year, the Retail Space Explorer was beta-tested to a small group of users beginning in February, and will be feature-rich and ready for launch this May. Currently cloud-based and accessible at, the tool is designed to be accessed via desktop and mobile web, giving the same critical data insight to professionals in the field.

From mapping to strategic geospatial services, Point Inside has evolved in its 10-year history into a vital strategic partner in an age of digital disruption. The firm was founded in Seattle, Wash., by Josh Marti and current CEO Jon Croy in 2009 to create a new model for location-based services. Over the past decade, Point Inside has introduced products of increasing complexity that provide more than just data; they offer insight into how people and businesses use their locations most effectively. These location-centric digital products and strategies now serve diverse industries including retail, airports, hospitals, hotels and resorts, events and parks.

The newest of these solutions is Retail Space Explorer, which from May 2019 will provide revolutionary depth of data on store locations within shopping centers and airports, benefiting leasing and marketing teams working for landlords and retail tenants.

Mapping no longer is what Point Inside does. Mapping is how they help their partners understand their customers and maximize the value of their businesses.

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Debra Hazel
Debra Hazel Communications
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