The best businesses are those who provide superior customer experience and consistently delight customers. We're honored to win this recognition for helping all of our customers be found, be chosen, and be the best.
PALO ALTO, Calif. (PRWEB) October 29, 2019
BirdEye has once again been identified as the #1 leader in the category of Online Reputation Management, ahead of 29 competitors in the space in the recently-released G2 Fall 2019 Report. This is the seventh consecutive time that BirdEye has earned this #1 spot. G2 also ranked BirdEye #60 in the Best Software Companies 2019 worldwide.
BirdEye won the #1 Leader Award in Online Reputation Management in the overall category, as well as leaders in the Enterprise, Mid-Market and Small Business segments. In total, BirdEye received 18 awards in 7 different categories, including Local SEO, Local Marketing, Local Listing Management, Surveys, Enterprise Feedback Management, Live Chat, and Online Reputation Management.
“The best businesses are those who provide superior customer experience and consistently delight customers,” said Naveen Gupta, CEO of BirdEye. “We’re honored to win this recognition for helping all of our customers be found, be chosen, and be the best.”
The verdict is clear: BirdEye’s customer experience platform has once again been chosen as the best way to capture, analyze and promote customer feedback from a single dashboard. BirdEye’s suite of products includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, customer support ticketing, listings management, webchat, business insights, and competitive benchmarking. This wide offering is unmatched by any of BirdEye’s competitors.
G2 releases Grid and Index Reports on a quarterly basis, ranking products based on reviews gathered from their community, as well as data aggregated from online sources and social networks. Global rankings are based on overall customer satisfaction, ease of doing business with, market presence, likelihood to be recommended and number of reviews using their proprietary algorithms.
These awards underline BirdEye’s preeminent position in the global marketplace when it comes to leveraging the power of reviews and improving customer experience at scale. Currently serving more than 50,000 businesses in 8 countries, BirdEye is the best in its class, whether you have 10 or 10,000 locations.
For more information, please visit birdeye.com/awards/
BirdEye drives business growth by getting new reviews improving customer experience. More than 50,000 businesses use BirdEye’s all-in-one platform to effectively manage their reviews, be found online, become the obvious choice, and increase revenue. Founded in 2012, BirdEye is headquartered in Silicon Valley and led by alumni from Google, Amazon, and Yahoo. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.
To learn more, please visit: https://birdeye.com