PALO ALTO, Calif., Dec. 18, 2019 /PRNewswire-PRWeb/ -- BirdEye has once again been identified as the #1 leader in Online Reputation Management, ahead of 218 competitors in the space in the recently-released G2 Winter 2019 Report. BirdEye was also named an overall leader in 6 other categories: live chat, surveys, enterprise feedback management, local listing management, local SEO, and local marketing.
While BirdEye has won the #1 spot in online reputation eight consecutive times, BirdEye won the overall leader award for the first time in these 6 other categories. It's clear that BirdEye has succeeded in creating a comprehensive platform that provides strong value to customers in multiple areas.
"Businesses are now more than ever demanding an intuitive software to improve customer experience," said Naveen Gupta, CEO of BirdEye. "We're honored to hear BirdEye is helping to fill the gap, helping businesses to be found, be chosen and be the best business they can be."
BirdEye's customer experience platform is business owners' choice to generate reviews, leverage them to grow their bottom line, and improve customer experience. BirdEye's all-in-one dashboard includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, customer support ticketing, listings management, webchat, business insights, and competitive benchmarking. This comprehensive offering is unmatched by any of BirdEye's competitors. It's clear from BirdEye's dominance in multiple categories that customers are delighted by the software across the board.
G2 releases Grid and Index Reports on a quarterly basis, ranking companies based on user reviews as well as data from online sources and social networks. Factors considered are customer satisfaction, recency of reviews, and number of reviews.
BirdEye was also named the best overall Online Reputation Management Software of 2020 by FitSmallBusiness, an independent publication for business owners. Different platforms were evaluated on multiple factors including usability, customer support, and functionality.
These recognitions from G2 and FitSmallBusiness show that BirdEye is the leader in helping businesses of all sizes understand their customers better than ever. With 50,000+ businesses in 8 countries, BirdEye is entering 2020 poised to own the customer experience space.
For more information, please visit birdeye.com/awards/
About BirdEye
BirdEye drives business growth by getting new reviews improving customer experience. More than 50,000 businesses use BirdEye's all-in-one platform to effectively manage their reviews, be found online, become the obvious choice, and increase revenue. Founded in 2012, BirdEye is headquartered in Silicon Valley and led by alumni from Google, Amazon, and Yahoo. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.
To learn more, please visit: https://birdeye.com
SOURCE BirdEye
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