Biscom Wins Stevie® Award in 2020 Stevie Awards for Sales & Customer Service
Biscom's outstanding customer support team receives honor for the third consecutive year
WESTFORD, Mass., April 2, 2020 /PRNewswire-PRWeb/ -- Biscom, a leading provider of enterprise fax and secure document delivery for regulated industries, today announced it has been named a Bronze Stevie® Award in the 'Front-Line Customer Service Team of the Year - Technology Industries' category in the 14th annual Stevie Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world's leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
More than 2,600 nominations from organizations in 48 nations of all sizes and in virtually every industry were evaluated in this year's competition. Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, more than 60 categories for sales and business development achievements, and categories to recognize new products and services and solution providers.
This award comes as Biscom customers are increasingly undergoing digital transformation efforts that require a high level of both technical and strategic support. With more than 30 years in business, and an average tenure of 11.5 years among technical support staff, the service team is known for its ability to bring in-depth knowledge to large and complex projects as well as quickly problem-solve one-off technical challenges. Through the judging period, Biscom's support team continued to hold an overall rating of 9.7 out of 10 on random customer surveys received. In addition, by working closely with the engineering team to help identify potential issues, as well as implementing a Customer Success team to proactively reach out to customers, Biscom reduced its customer incoming ticket count by an average of 30 percent.
"We know that it's mission-critical that we deliver for our customers, and that means delivering support that is technically knowledgeable, with deep industry expertise and grounded in a culture of urgently solving problems," said Bill Ho, CEO of Biscom. "Each member of the support team is experienced, resourceful, proactive, and capable of supporting every customer need. This team is truly deserving of such great recognition."
"Stevie Award winners from around the world should be very proud of their achievements. The judges were impressed with the vast range of nominations submitted for 2020 and have agreed that their accomplishments are worthy of public recognition," said Stevie Awards executive chairman, Michael Gallagher.
In addition to its award-winning customer service team, Biscom has most recently announced that its cloud-based secure messaging solution, Transit, has been recognized by the 2020 Cybersecurity Excellence Awards and the 2020 Info Security Products Guide Global Excellence Awards for two consecutive years. These awards come at the heels of Biscom's recent announcement of the company's rapid growth in 2019, including double-digit revenue growth, new products and integrations, executive hires, and a brand new office space.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at http://www.StevieAwards.com/sales.
About Biscom
As the leading provider of secure document transfer solutions for highly regulated industries such as healthcare, government, legal, and financial services, Biscom continues to spearhead data security with its enterprise secure file transfer, collaboration, and fax solutions. Biscom uses its thirty years of experience to help some of the world's largest organizations securely transmit and share information, keeping confidential data protected. Biscom leads the industry in innovation and outstanding customer support. Learn more at http://www.biscom.com.
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
SOURCE Biscom
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