Business Intelligence Group names Bloomfire a Technology of the Year winner in their Excellence in Customer Service Awards program
AUSTIN, Texas, April 12, 2022 /PRNewswire-PRWeb/ -- Knowledge engagement software company Bloomfire announced today that it has been named a winner in the 2022 Excellence in Customer Service Award presented by Business Intelligence Group. Bloomfire was recognized as a Technology of the Year, a category for technology providers whose solutions enable their users to deliver exceptional customer service.
Bloomfire's knowledge engagement software helps leading brands like PennyMac, Jackson Hewitt, and Orvis arm their customer-facing employees with the information and insights they need to provide timely, confident, and accurate service. Its powerful search engine and category filters enable customer service representatives to quickly navigate their company's knowledge base and find the most relevant information to assist customers in real time.
Bloomfire customers have reported that the software has reduced their average handle times in their contact centers, decreased their number of calls placed on hold, improved the onboarding experience for new customer service team members, and increased overall customer satisfaction.
"We're honored to be named a Technology of the Year by the BIG Excellence in Customer Service Awards," says Ben Little, CEO of Bloomfire. "We've built our platform to not only improve operational efficiencies, but to help our clients elevate their employee and customer experience. When customer-facing employees can easily tap into the relevant knowledge that exists across their entire company, they are better equipped to resolve complex issues with confidence."
"Customer service professionals and suppliers have had to make significant changes to adapt to our evolving world," said Maria Jimenez, Chief Nominations Officer of the Business Intelligence Group. "It is our honor to recognize Bloomfire as they are leading by example and making real progress on improving the daily lives of so many."
The Excellence in Customer Service Awards celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success. Awards were given out to consultants, outsource partners, and technology providers for superior performances in the past 12 months.
About Bloomfire
Bloomfire is a knowledge engagement platform that enables and empowers teams to tap into their organization's collective intelligence. Bloomfire gives organizations one centralized, searchable place to collect, find, and democratize knowledge and insights. Its purpose-built knowledge solution makes it simple for brands like Jackson Hewitt, Conagra, PennyMac, and Lubrizol to find, contribute to, and manage company knowledge so that employees have the information they need to do their jobs. For more information or to schedule a demo, visit http://www.bloomfire.com.
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization's proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.
Media Contact
Madeline Jacobson, Bloomfire, 1 5128313260, [email protected]
SOURCE Bloomfire
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