We consider ourselves the future of knowledge management because our platform is built to promote collaboration around an organization's collective intelligence. -Mark Hammer, CEO, Bloomfire
AUSTIN, Texas (PRWEB) July 23, 2020
Knowledge engagement software company Bloomfire is featured in Forrester Research’s new “Now Tech: Knowledge Management Solutions for Customer Service Q3 2020” report. The report features 22 leading knowledge management solution providers and is intended to help company leaders and decision-makers in customer service, knowledge management, and internal team enablement understand the value each solution provides and guide their selection based on organization need and fit.
Bloomfire is one of only five solution providers featured in the collaborative knowledge management (KM) functionality segment of the report. Forrester Research defines the collaborative KM segment as solutions that allow employees to “author knowledge in the flow of their work, or use knowledge sourced from community answers.” Forrester Research also notes that solutions in this category are often used company-wide and may integrate with CRM, collaboration, and sales engagement platforms.
Bloomfire is an enterprise knowledge engagement platform that enables and empowers teams to tap into their organization’s collective intellect and streamline the processes of sharing, finding, and engaging with knowledge. Bloomfire allows users to both curate and create content directly in the platform and supports over 50 media types so users can share both explicit knowledge such as process documents and implicit knowledge such as best practices in the natural flow of work. Bloomfire also integrates with popular workplace apps including Slack, Microsoft Teams, Microsoft Dynamics, Salesforce, and Zendesk, enabling users to share, access, and engage with business-critical knowledge seamlessly across popular business systems. Additionally, Bloomfire’s open API allows organizations to add custom integrations with the platforms their employees use most frequently.
“We’re proud to be recognized among a select group of vendors for our core capabilities as a knowledge engagement leader in Forrester Research’s recent Now Tech report,” says Mark Hammer, CEO of Bloomfire. “We consider ourselves the future of knowledge management because our platform is built to promote collaboration around an organization’s collective intelligence. Users can share what they know, comment and start conversations, ask questions, and make insight-driven decisions. Everyone is empowered to leverage and build upon existing knowledge so that their company’s collective intelligence grows and drives everything from team alignment to company revenue.”
A full complimentary copy of Forrester Research’s “Now Tech: Knowledge Management Solutions for Customer Service Q3 2020” is available here: https://bloomfire.com/forrester-knowledge-management-solutions-for-customer-service/
Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization’s collective intelligence. For more information or to schedule a demo, visit http://www.bloomfire.com.