Bloomfire Wins 2021 TrustRadius Awards for Customer Support, Feature Set, and Usability

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Bloomfire is proud to be recognized by TrustRadius with three first-place awards in the knowledge management software category.

Bloomfire announced today that business technology review site TrustRadius has recognized them with three 2021 awards: Best of Customer Support, Best of Feature Set, and Best of Usability in the knowledge management software category.

The Best of Customer Support award highlights companies that have gone above and beyond to provide their customers with outstanding customer service in 2020.

The Best of Feature Set award recognizes companies that have delivered the best feature sets in their software category based on trusted customer feedback in 2020.

The Best of Usability award recognizes companies that have provided their customers with outstanding usability and product function throughout the 2020 year.

To win awards in these three categories, nominated organizations had to receive at least 10 TrustRadius reviews in the past year that featured specific mention of their product’s customer support, feature set, or usability. Winners also had to rank in the top three positions of their software category, with rankings based on the percentage of positive responses they earned in the past year. Additional vetting via textual review analysis was also performed by the TrustRadius research team.

"Buyers have many options when it comes to selecting a Knowledge Management platform," says Megan Headley, VP of Research at TrustRadius. "Bloomfire rose to the top of the Knowledge Management category on TrustRadius, earning 1st Place for Best Customer Support, Best Usability, and Best Feature Set. Bloomfire customers are consistently blown away by its ease of use, intuitive interface, and hands-on support staff."

“We’re honored to be recognized by our customers and TrustRadius for three key awards in customer support, product features, and platform usability,” says Mark Hammer, CEO of Bloomfire. “It’s especially meaningful to our team that these awards are based on the great feedback we’ve received from our customer community. At Bloomfire, we’re committed to helping our customers maximize the value of their organizations’ collective intelligence through a combination of our knowledge engagement platform and our customer service. These awards are validation of that commitment.”

About Bloomfire
Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Their cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization’s collective intelligence. For more information or to schedule a demo, visit

About TrustRadius
TrustRadius helps technology buyers make better decisions and helps vendors tell their unique story, improve conversion, engage high-intent buyers, and gain customer insights. Each month over 1 million B2B technology buyers, over 50% from large enterprises, use verified reviews and ratings on to make informed purchasing decisions. Headquartered in Austin, TX, TrustRadius was founded by successful entrepreneurs and is backed by Mayfield Fund, LiveOak Venture Partners and Next Coast Ventures.

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Madeline Jacobson
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