Parker, CO, May 30, 2019 /PRNewswire-PRWeb/ -- Akleza, Inc. today announced that Blue Ridge Communications has selected its CableDiag solution to automate its process for identifying, prioritizing, and resolving potential service impairments in its cable network. Akleza has licensed to Blue Ridge three software modules: CableDiagEQ, CableDiagRF, and CableDiag31, delivering a comprehensive Proactive Network Maintenance (PNM) solution.
CableDiagEQ analyzes pre-equalization data to automatically diagnose network faults based on location (in-home, drop/feeder or outside plant), assign severity, and validate repairs. CableDiagRF is an always-on and non-intrusive remote spectrum analyzer that automatically detects impairments (suckout, wave, ingress noise, etc.) that affect both video and high-speed data service. CableDiag31 uses data available from Cable Modems and CMTSs as specified in the DOCSIS 3.1 PNM MIB to retrieve and display performance metrics and statistics related to the operation of the DOCSIS 3.1 OFDM and OFDMA channels.
The solution will help Blue Ridge address HFC network and customer service issues while resolving potential problems proactively.
"Akleza's PNM solution is helping us provide a better experience for our customers. This solution helps our field teams identify and fix plant problems faster which lessens the impact time on customers and reduces operational costs. Additionally we've used CableDiag to proactively identify problems that are not necessarily customer impacting now but if left unchecked would become impacting and generate service calls and inconvenience for customers. Gaining this level of visibility into the performance and quality of our HFC network is exactly where we need to be operating. Customers deserve optimal performance from their service providers and our aim is to deliver that consistently each day" said Mark Masenheimer, Vice President of Operations, Blue Ridge Communications.
"We are very pleased to be working with Blue Ridge to enable Blue Ridge service technicians to identify, isolate and resolve faults in their networks before they happen thereby reducing their operational expenses" said James Medlock, CEO of Akleza. "We are singularly focused on hiding the complexity of the underlying technology and delivering a set of intuitive graphical software tools that makes life easier for field technicians and customer service representatives".
About Akleza, Inc.
Based in Colorado, Akleza is the recognized market leader for providing PNM solutions to cable operators worldwide. Our comprehensive set of diagnostic tools are cloud-based software-only products that take advantage of the existing capabilities of an HFC network and does not require any additional hardware. Our mission is to build a software-only diagnostic tools portfolio to help operators pro-actively monitor and improve their network quality thereby enhancing customer satisfaction. To learn more, visit akleza.com or connect with us on LinkedIn.
About Blue Ridge Communications
Blue Ridge Communications is a full-service communications provider serving northeastern and southeastern Pennsylvania. Blue Ridge Communications, a subsidiary of Pencor Services, Inc., offers advanced services including Digital Cable with On Demand, DVR, HDTV, High Speed Internet, Digital Phone and Home Security. For more information, visit http://www.brctv.com
SOURCE Akleza, Inc.
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