Accessibility Statement Skip Navigation
  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing
  • Login
  • GDPR
  • Create a Free Account
Return to PRWeb homepage
  • News
  • Resources
  • Contact
When typing in this field, a list of search results will appear and be automatically updated as you type.

Searching for your content...

No results found. Please change your search terms and try again.
  • News in Focus
      • Browse News Releases

      • All News Releases
      • Multimedia Gallery

      • All Multimedia
      • All Photos
      • All Videos
  • Business & Money
      • Auto & Transportation

      • Aerospace, Defense
      • Air Freight
      • Airlines & Aviation
      • Automotive
      • Maritime & Shipbuilding
      • Railroads and Intermodal Transportation
      • Supply Chain/Logistics
      • Transportation, Trucking & Railroad
      • Travel
      • Trucking and Road Transportation
      • View All Auto & Transportation

      • Business Technology

      • Blockchain
      • Broadcast Tech
      • Computer & Electronics
      • Computer Hardware
      • Computer Software
      • Data Analytics
      • Electronic Commerce
      • Electronic Components
      • Electronic Design Automation
      • Financial Technology
      • High Tech Security
      • Internet Technology
      • Nanotechnology
      • Networks
      • Peripherals
      • Semiconductors
      • View All Business Technology

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Financial Services & Investing

      • Accounting News & Issues
      • Acquisitions, Mergers and Takeovers
      • Banking & Financial Services
      • Bankruptcy
      • Bond & Stock Ratings
      • Conference Call Announcements
      • Contracts
      • Cryptocurrency
      • Dividends
      • Earnings
      • Earnings Forecasts & Projections
      • Financing Agreements
      • Insurance
      • Investments Opinions
      • Joint Ventures
      • Mutual Funds
      • Private Placement
      • Real Estate
      • Restructuring & Recapitalization
      • Sales Reports
      • Shareholder Activism
      • Shareholder Meetings
      • Stock Offering
      • Stock Split
      • Venture Capital
      • View All Financial Services & Investing

      • General Business

      • Awards
      • Commercial Real Estate
      • Corporate Expansion
      • Earnings
      • Environmental, Social and Governance (ESG)
      • Human Resource & Workforce Management
      • Licensing
      • New Products & Services
      • Obituaries
      • Outsourcing Businesses
      • Overseas Real Estate (non-US)
      • Personnel Announcements
      • Real Estate Transactions
      • Residential Real Estate
      • Small Business Services
      • Socially Responsible Investing
      • Surveys, Polls and Research
      • Trade Show News
      • View All General Business

  • Science & Tech
      • Consumer Technology

      • Artificial Intelligence
      • Blockchain
      • Cloud Computing/Internet of Things
      • Computer Electronics
      • Computer Hardware
      • Computer Software
      • Consumer Electronics
      • Cryptocurrency
      • Data Analytics
      • Electronic Commerce
      • Electronic Gaming
      • Financial Technology
      • Mobile Entertainment
      • Multimedia & Internet
      • Peripherals
      • Social Media
      • STEM (Science, Tech, Engineering, Math)
      • Supply Chain/Logistics
      • Wireless Communications
      • View All Consumer Technology

      • Energy & Natural Resources

      • Alternative Energies
      • Chemical
      • Electrical Utilities
      • Gas
      • General Manufacturing
      • Mining
      • Mining & Metals
      • Oil & Energy
      • Oil and Gas Discoveries
      • Utilities
      • Water Utilities
      • View All Energy & Natural Resources

      • Environ­ment

      • Conservation & Recycling
      • Environmental Issues
      • Environmental Policy
      • Environmental Products & Services
      • Green Technology
      • Natural Disasters
      • View All Environ­ment

      • Heavy Industry & Manufacturing

      • Aerospace & Defense
      • Agriculture
      • Chemical
      • Construction & Building
      • General Manufacturing
      • HVAC (Heating, Ventilation and Air-Conditioning)
      • Machinery
      • Machine Tools, Metalworking and Metallurgy
      • Mining
      • Mining & Metals
      • Paper, Forest Products & Containers
      • Precious Metals
      • Textiles
      • Tobacco
      • View All Heavy Industry & Manufacturing

      • Telecomm­unications

      • Carriers and Services
      • Mobile Entertainment
      • Networks
      • Peripherals
      • Telecommunications Equipment
      • Telecommunications Industry
      • VoIP (Voice over Internet Protocol)
      • Wireless Communications
      • View All Telecomm­unications

  • Lifestyle & Health
      • Consumer Products & Retail

      • Animals & Pets
      • Beers, Wines and Spirits
      • Beverages
      • Bridal Services
      • Cannabis
      • Cosmetics and Personal Care
      • Fashion
      • Food & Beverages
      • Furniture and Furnishings
      • Home Improvement
      • Household, Consumer & Cosmetics
      • Household Products
      • Jewelry
      • Non-Alcoholic Beverages
      • Office Products
      • Organic Food
      • Product Recalls
      • Restaurants
      • Retail
      • Supermarkets
      • Toys
      • View All Consumer Products & Retail

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Health

      • Biometrics
      • Biotechnology
      • Clinical Trials & Medical Discoveries
      • Dentistry
      • FDA Approval
      • Fitness/Wellness
      • Health Care & Hospitals
      • Health Insurance
      • Infection Control
      • International Medical Approval
      • Medical Equipment
      • Medical Pharmaceuticals
      • Mental Health
      • Pharmaceuticals
      • Supplementary Medicine
      • View All Health

      • Sports

      • General Sports
      • Outdoors, Camping & Hiking
      • Sporting Events
      • Sports Equipment & Accessories
      • View All Sports

      • Travel

      • Amusement Parks and Tourist Attractions
      • Gambling & Casinos
      • Hotels and Resorts
      • Leisure & Tourism
      • Outdoors, Camping & Hiking
      • Passenger Aviation
      • Travel Industry
      • View All Travel

  • Policy & Public Interest
      • Policy & Public Interest

      • Advocacy Group Opinion
      • Animal Welfare
      • Congressional & Presidential Campaigns
      • Corporate Social Responsibility
      • Domestic Policy
      • Economic News, Trends, Analysis
      • Education
      • Environmental
      • European Government
      • FDA Approval
      • Federal and State Legislation
      • Federal Executive Branch & Agency
      • Foreign Policy & International Affairs
      • Homeland Security
      • Labor & Union
      • Legal Issues
      • Natural Disasters
      • Not For Profit
      • Patent Law
      • Public Safety
      • Trade Policy
      • U.S. State Policy
      • View All Policy & Public Interest

  • People & Culture
      • People & Culture

      • Aboriginal, First Nations & Native American
      • African American
      • Asian American
      • Children
      • Diversity, Equity & Inclusion
      • Hispanic
      • Lesbian, Gay & Bisexual
      • Men's Interest
      • People with Disabilities
      • Religion
      • Senior Citizens
      • Veterans
      • Women
      • View All People & Culture

  • Hamburger menu
  • Cision PRWeb provides efficient communication tools to continuously engage with target audiences across multiple online channels
  • Create a Free Account
    • ALL CONTACT INFO
    • Contact Us


      11AM ET Sunday – 8PM ET Friday

  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • News in Focus
    • Browse All News
    • Multimedia Gallery
  • Business & Money
    • Auto & Transportation
    • Business Technology
    • Entertain­ment & Media
    • Financial Services & Investing
    • General Business
  • Science & Tech
    • Consumer Technology
    • Energy & Natural Resources
    • Environ­ment
    • Heavy Industry & Manufacturing
    • Telecomm­unications
  • Lifestyle & Health
    • Consumer Products & Retail
    • Entertain­ment & Media
    • Health
    • Sports
    • Travel
  • Policy & Public Interest
  • People & Culture
    • People & Culture
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR

BOSS Solutions launches BOSSDesk® AI, an intelligent IT Service Management Solution that revolutionizes Help Desk Operations


News provided by

BOSS Solutions

Nov 07, 2024, 10:30 ET

Share this article

Share toX

Share this article

Share toX

Learn More About BOSSDesk AI
Learn More About BOSSDesk AI

BOSS Solutions, a leading provider of IT Service Management (ITSM) and help desk solutions, is proud to announce the official launch of BOSSDesk® AI, an innovative AI-driven platform designed to transform IT support and customer service operations. Leveraging the latest advancements in artificial intelligence, BOSSDesk® AI enables businesses to automate and optimize their IT service workflows, significantly improving response times, efficiency, and customer satisfaction.

PEACHTREE CORNERS, Ga., Nov. 7, 2024 /PRNewswire-PRWeb/ -- As businesses and organizations face mounting pressure to manage growing volumes of service requests, BOSSDesk® AI offers a cutting-edge solution that combines the power of automation with human expertise. With automated ticket categorization, AI-powered responses, and intelligent ticket routing, BOSSDesk® AI streamlines IT operations by eliminating repetitive tasks, allowing IT teams to focus on more complex, high-priority issues.

With 72% of businesses adopting AI for at least one business function (Forbes), the demand for intelligent solutions has surged across industries. BOSSDesk® AI empowers organizations to stay ahead of the curve by integrating advanced automation and human expertise, a powerful combination to meet modern IT challenges.

BOSSDesk® AI provides the automation and intelligence required to handle the growing demands of today's IT environments, helping businesses reduce costs, improve efficiency, and deliver a better overall service experience."

Post this

Critical Benefits of BOSSDesk® AI Include:

  • Automated Ticket Handling: BOSSDesk® AI can automatically manage Tier 1 support tickets, responding to common requests by referencing knowledge base articles or external sources, freeing time for human agents to address more complex issues.

  • Intelligent Ticket Sorting: The platform intelligently categorizes and routes tickets to the appropriate teams, reducing human error and ensuring a faster resolution process.

  • Guided Technician Support: BOSSDesk® AI provides technicians with private notes and troubleshooting advice based on relevant knowledge base content, enabling quicker and more accurate issue resolution.

  • Knowledge Base Generation: AI continually learns from resolved tickets, automatically updating the knowledge base to respond more accurately to future requests.

  • Scalability & 24/7 Support: BOSSDesk® AI allows organizations to scale their support operations without adding staff, providing round-the-clock service with automated, AI-driven responses. Given that 92% of businesses are actively exploring cost-effective AI solutions (Gartner), this scalability is crucial in today's economic environment.

  • Improved Customer Satisfaction: Faster response times, higher first-contact resolution rates, and fewer errors enhance customer experiences, making BOSSDesk® AI a powerful tool for improving satisfaction and retention. With over 60% of business owners believing AI will improve customer relationships (Forbes), BOSSDesk® AI is uniquely positioned to enhance satisfaction and retention.

"We're incredibly excited to introduce BOSSDesk® AI as a game-changer in IT service management," said Maha Mahadevan, CEO of BOSS Solutions. "Our goal has always been to empower IT teams with tools that make their jobs easier, and with the addition of AI, we're taking that mission to the next level. BOSSDesk® AI provides the automation and intelligence required to handle the growing demands of today's IT environments, helping businesses reduce costs, improve efficiency, and deliver a better overall service experience."

BOSSDesk® AI Features and Integrations

The platform is flexible and scalable, making it a suitable solution for various industries, including government, education, and the private sector. With both cloud-based and on-premise deployment options, BOSSDesk® AI can be tailored to meet the specific needs of any organization.

In addition to its powerful automation capabilities, BOSSDesk® AI integrates seamlessly with tools like Zapier and ChatGPT, further enhancing its ability to automate routine tasks, generate responses, and provide insights from various data sources.

A Future-Proof Solution

As organizations evolve, the need for intelligent service management solutions will only increase. BOSSDesk® AI positions companies to stay ahead of the curve by embracing AI technologies that grow alongside their business. The platform's ability to learn from ticket histories, provide actionable insights, and continuously enhance its functionality ensures that companies are ready for the future of IT support. 97% of business owners believe that tools like ChatGPT will benefit their business (Forbes), highlighting the growing trust in AI to support business operations.

Availability and Further Information

BOSSDesk® AI is available for immediate deployment. Organizations looking to enhance their IT service management operations can schedule a demo to see how BOSSDesk® AI can revolutionize their support workflows and boost customer satisfaction.

For more information about BOSSDesk® AI and how it can help your organization, visit www.boss-solutions.com.

"Implementing and setting up BOSS Solutions was a breeze! The training and migration process was quick and easy, making the transition seamless. Their support team is incredibly responsive, resolving any issues promptly and professionally. From an admin perspective, managing and tracking tickets couldn't be simpler!"

Adam M., IT Engineer

About BOSS Solutions:

BOSS Solutions is a leading provider of innovative ITSM and help desk software solutions available on premise and on the cloud, designed to streamline service management and enhance customer service operations. Committed to delivering cutting-edge technology and exceptional customer support, BOSS Solutions empowers organizations across industries to improve efficiency, reduce costs, and drive better business outcomes.

Media Contact

Nicole Benjamin, BOSS Solutions, 1 678-684-1209, [email protected], www.boss-solutions.com

Noah Gershon, BOSS Solutions, [email protected], https://www.boss-solutions.com

Twitter, LinkedIn

SOURCE BOSS Solutions

Modal title

Streamlined Operations with AI Automation
Streamlined Operations with AI Automation
BOSSDesk ITSM IT Ticketing System, ITSM, and Help Desk Software for both On-Premise and in the Cloud.
BOSSDesk ITSM IT Ticketing System, ITSM, and Help Desk Software for both On-Premise and in the Cloud.
Streamlined Operations with AI Automation BOSSDesk ITSM IT Ticketing System, ITSM, and Help Desk Software for both On-Premise and in the Cloud.

Contact PRWeb

  • 11AM ET Sunday – 8PM ET Friday
  • Contact Us

About PRWeb

  • About PRWeb
  • Partners
  • Partnership Programs
  • Editorial Guidelines
  • Resources

Why PRWeb

  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing

Accounts

  • Create a Free Account
  • Log in
  • Contact Us

Do not sell or share my personal information:

  • Submit via [email protected] 
  • Call Privacy toll-free: 877-297-8921

Contact Cision

Products

About

My Services
  • All News Releases
  • Online Member Center
  • ProfNet
Cision Distribution Helpline
888-776-0942
  • Legal
  • Site Map
  • RSS
  • Cookie Settings
Copyright © 2025 Cision US Inc.