We evaluated many omnichannel solution providers and Bright Pattern was the only cloud-based contact center provider that had all the functionality we needed.
SAN BRUNO, Calif. (PRWEB) August 07, 2018
Bright Pattern today announced its partnership with VIPdesk Connect, a leading US-based provider of outsourced customer care services for brands seeking to elevate the customer experience. Bright Pattern Contact Center software will help VIPdesk Connect provide the most innovative omnichannel technology to top brands across all industries.
VIPdesk Connect is one of the fastest growing outsourced omnichannel service providers recognized in the Inc. 500’s annual list of the 500 fastest-growing private companies in the United States. VIPdesk Connect goes beyond traditional call center services to create a personalized, omnichannel experience that is unique throughout the entire customer journey.
The VIPdesk Connect and Bright Pattern partnership will elevate the customer experience by giving customers the option to choose the channels in which they prefer to interact, whether they be voice, email, chat, social, SMS, video, or other emerging digital channels.
“By partnering with Bright Pattern, we are able to provide our team members with an improved experience and our clients with a true and seamless omnichannel solution,” said Sally Hurley, CEO of VIPdesk Connect. “We evaluated many omnichannel solution providers and Bright Pattern was the only cloud-based contact center provider that had all the functionality we needed. The omnichannel capabilities and tight integration with Zendesk will allow us to deliver the highly personalized customer service that leading luxury brands require.”
Bright Pattern Contact Center software will help VIPdesk Connect achieve its mission of elevating the customer experience by always being helpful, improving continuously through innovation, and delivering amazing experiences.
- Helpful - VIPdesk Connect is passionate about being helpful and supportive to its team, so that they in turn can assist its clients’ customers in a proactive and thoughtful way.
- Keep Improving - Through innovative technology provided by Bright Pattern, VIPdesk Connect can help brands stay ahead of the ever-changing customer experience environment. VIPdesk Connect is committed to providing the latest technologies to enable end users to communicate with their favorite brands through a variety of channels.
- Deliver Amazing Experiences - VIPdesk Connect provides amazing experiences to both direct customer (top brands) and end users through innovative technology and talented brand ambassadors.
“We are thrilled to be partnering with VIPdesk Connect to help them in their effort to consistently deliver superior customer service,” said Brian Hays, SVP of Global Sales at Bright Pattern. “The world’s top brands rely on VIPdesk Connect to provide exceptional service to end users in order to engage and retain their most valuable customers. VIPdesk is able to accomplish this with their innovative approach to technology and people. By utilizing the Bright Pattern platform, VIPdesk Connect will be able to take customer experience to the next level and digitally revolutionize customer communications for top brands.”
Bright Pattern helps its partners provide superior omnichannel customer service through the use of innovative cloud-first technology that is the most simple and powerful solution for midsize and enterprise companies. Bright Pattern was recently recognized as a Market Challenger by Ovum and by Gartner as a leader in the Contact Center FrontRunners Quadrant.
About VIPdesk Connect
VIPdesk Connect, a US-based provider of outsourced customer care services, utilizes a team of Brand Ambassadors (customer service professionals) located throughout the US to elevate the customer experience for luxury brands. Talented team members of VIPdesk Connect not only excel in delivering superior customer service but are passionate ambassadors of the brands they serve. VIPdesk Connect's suite of services include true omnichannel customer care, such as phone, email, chat, SMS, social, and back-office support.
About Bright Pattern
Bright Pattern is the most simple and powerful contact center for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across traditional channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading premise solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.
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