Calibrater Health Celebrates 12 Million Patient Satisfaction Surveys Sent Via HIPAA-Compliant Text Message Platform

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The company’s 30-40% response rate translates into a strong flow of actionable insights to improve patient experience and grow healthcare businesses.

Calibrater Health, the leading feedback management platform for multi-unit healthcare businesses, announced today the milestone of 12 million patient satisfaction surveys. Calibrater’s tool provides immediate feedback to doctors and staff, empowering them to improve patient satisfaction and increase the number of visitors to their practice.

Over 1300 clinics in urgent care, eye care, dentistry, and behavioral health are currently using Calibrater’s easy-to-implement tool, which was designed for multi-unit businesses in a growth stage. Since Calibrater sent its first text message survey to a patient, the tool has generated roughly 1.7 million pieces of actionable, insightful feedback for healthcare providers, operations leaders, and marketers.

“Those numbers represent millions of interactions and snapshots that improve the lives of healthcare providers and patients,” said Tim Dybvig, CEO of Calibrater Health. “Providers hear they did a great job or that they need to call a patient back to resolve a complaint. That instant response can change the life of that patient, as well as provide a roadmap for improving the experience for all patients that follow.”

Providers who use the tool are reporting an increase in business and better cohesiveness among their teams. "As our company grew in size it became apparent that we needed a better way to help us track our patient experience and keep our team informed,” said Spencer Gambrell, Director of Centralized Operations at Fast Pace Urgent Care. “Calibrater has been that and much more. We now have an in-depth view of each clinic's patient satisfaction, increased five star reviews on social media, and a provider feedback tool that is helping everyone keep the patient experience first. On top of everything, they are great partners in helping us reach our goals."

About Calibrater Health

Calibrater Health's AI-powered tools help distributed healthcare organizations improve customer service and team culture to accelerate business growth. We send short text-message surveys after every patient visit, and our purpose-built platform uses machine learning to mine that valuable feedback for actionable insights targeted to the specific needs of your business. Start using our platform today and never miss another chance to repair a patient relationship, improve your team, and grow your healthcare business. Learn more at http://www.calibrater.com.

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Molly Kramer
Calibrater Health
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