CallTower Announces Microsoft Teams Key UCaaS Integrations to Fill Missing Feature Gaps

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As demand continues to escalate for Microsoft Teams Direct Routing, CallTower leverages unpredictability and missing feature gaps in Teams-delivering an enterprise solution to complement market demand

CallTower Microsoft Teams Direct Routing
We are thrilled to provide a Teams solution that empowers customers with additional UCaaS feature sets and customized integrations that boost productivity and efficiency, all while saving money

CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, launches a proactive Microsoft Teams business-ready solution with key UCaaS integrations. CallTower's Microsoft Teams Direct Routing empowers customers with customized integrations that boost productivity and efficiency while saving money.

When customers migrate to Teams with CallTower Direct Routing, they take advantage of Teams' powerful collaboration technology and the feature-rich solutions CallTower brings to Teams. Essential tools like contact center, CRM integration, device management, SD-WAN, faxing, paging, door buzzers and failover to other devices in the case of a Microsoft interruption are unlocked for CallTower customers.

Direct Routing ensures the ability to leverage CallTower's preferred and flexible rates and unlock the full potential of a Microsoft Teams Phone System. Microsoft Teams with CallTower Direct Routing provides customers with increased connectivity and collaboration, app integration and effective change management.

"We are thrilled to provide a Teams solution that empowers customers with additional UCaaS feature sets and customized integrations that boost productivity and efficiency, all while saving money," said CallTower's Chief Revenue Officer, William Rubio. "When customers migrate to Teams with CallTower Direct Routing, we provide a full migration plan that guarantees a smooth transition to Teams without impacting users and operations."

CallTower delivers an integrated Office 365 Microsoft Teams experience with global calling plans empowered by a US-based client services team. This solution ensures a personalized implementation, adoption, training and support strategy. As a Microsoft Gold Partner, CallTower's monitoring and management services provide the highest quality user experience. The Microsoft Teams Phone System powered by CallTower enables customers to bring their current voice serves into the Microsoft Cloud through Direct Routing.

About CallTower
CallTower exists to enable people to easily connect to transact business communications. Since its inception in 2002, CallTower has become a leading provider of cloud-based, enterprise-class Unified Communications solutions for growing organizations worldwide. CallTower provides, integrates and supports industry-leading, cloud-based, Unified Communications and Collaboration solutions, including Cisco® HCS, Microsoft® Teams Direct Routing, Native Skype for Business, CT Cloud, CT Cloud Boost, Office 365 and CT Cloud Meeting, powered by Zoom Video Communications for business customers.

CallTower enhances our clients' strategic and operational capabilities by integrating VoIP service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global network solutions into one reliable platform.

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Seanna Baumgartner
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