Gain more visibility into the customer journey and align teams across platforms.
SEVERNA PARK, Md. (PRWEB) May 22, 2019
CallTrackingMetrics, a leading provider of call tracking and management software, announces enhancements to their integration with HubSpot that enable customers to fully customize how data is shared with the HubSpot platform.
Using the new integration, customers can append any CRM table in HubSpot—including contact, company, and deal records—to import essential data to custom HubSpot fields, map CallTrackingMetrics agents to HubSpot users or set default account owners, and automatically link contacts to companies or deals in HubSpot.
Marketing and sales team working within HubSpot will also be able to access call recordings and attribution data from CallTrackingMetrics, all within the contact record in HubSpot.
“Our software is designed to eliminate the gap between marketing, sales, and support teams,” shared Todd Fisher, CEO of CallTrackingMetrics. “These updates to the HubSpot integration grant our customers even more visibility into their client’s journey and align teams and information across different platforms.”
CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. More than 30,000 customers around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams.
CallTrackingMetrics has also been recognized in Inc. Magazine’s 5000™ list of fastest-growing private companies, and as a leader on G2 Crowd for inbound call tracking software.