Canadian and American Consumers Have Differing Views on Technology

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Mercator Advisory Group’s latest survey demonstrates the similarities and differences between Canadian and American consumers with respect to several key aspects of payments

One of the exhibits included in this report

This report highlights the dynamics of both countries. For example, Canadians appear to rely on their credit cards more than debit while debit cards are more popular than credit cards in the U.S. Further, Canadians are much more likely to rely on their bank for paying bills than Americans.

Americans are slightly more comfortable with new technologies and incorporating them into their lives than Canadians, according to new research from Mercator Advisory Group. For example, U.S. citizens are more likely to use P2P payment services and mobile payments. On the other hand, Canadians are more inclined to use a contactless payment card and to use ATMs to conduct transactions other than just getting cash.

Mercator Advisory Group’s most recent consumer survey report, Canadian & American Consumers: Similar, but Different, from the 2019 Technology Survey of the bi-annual North American PaymentsInsights series, examines the similarities and differences between American and Canadian consumers on various payment related issues.

“This report highlights the dynamics of both countries. For example, Canadians appear to rely on their credit cards more than debit while debit cards are more popular than credit cards in the U.S. Further, Canadians are much more likely to rely on their bank for paying bills than Americans,” stated the author of the report, Peter Reville, director of Primary Research Services at Mercator Advisory Group, which includes the North American PaymentsInsights series.

The report, which is based on an online panel survey administered to 3,006 U.S. and 1,000 Canadian adults in November-December 2019, presents results from questions exploring how consumers view technology, their experience with fraud, how they use ATMs, their usage of subscription services, and how they pay bills.

Highlights of this report include:

  • Attitudes and usage of technologies
  • Fraud incidence and fraud prevention techniques
  • ATM usage, withdrawals and deposits
  • ATM preferences
  • Box-of-the-month club subscriptions
  • Online subscriptions services
  • Bill pay

This report in slide form is 86 pages long. One of the exhibits included in this report:

Members of Mercator Advisory Group’s North American PaymentsInsights Survey Series Service (formerly CustomerMonitor Survey Series Service) have access to this report as well as the upcoming research for the year ahead, presentations, analyst access, and other membership benefits.

Please visit us online at http://www.mercatoradvisorygroup.com.

For more information and media inquiries, please call Mercator Advisory Group's main line: 1-781-419-1700 or send email to media@mercatoradvisorgroup.com.

For free industry news, opinions, research, company information, and more, visit us at http://www.PaymentsJournal.com.

Follow us on Twitter @ http://twitter.com/MercatorAdvisor.

About Mercator Advisory Group
Mercator Advisory Group is the leading independent research and advisory services firm exclusively focused on the payments and banking industries. We deliver pragmatic and timely research and advice designed to help our clients uncover the most lucrative opportunities to maximize revenue growth and contain costs. Our clients range from the world's largest payment issuers, acquirers, processors, merchants and associations to leading technology providers and investors. Mercator Advisory Group is also the publisher of the online payments and banking news and information portal PaymentsJournal.com.

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Karen Yetter
@MercatorAdvisor
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