"During these difficult times, companies must adapt and provide their services online. The auto insurance industry makes no exception," said Gurgu C, Project Manager of Internet Marketing Company.
Los Angeles, CA (PRWEB) April 25, 2020
With more than 925,000 confirmed cases and more than 52,000 deaths, the coronavirus pandemic in the United States does not seem to slow down. Quite the opposite. The country is in lockdown, with stay-at-home orders and social distancing measures being enforced by the local authorities. Most of the companies have closed their doors and had to fire people. Only companies that could manage their businesses online are still operating. Shops and restaurants that can provide the delivery of goods still manage to survive on the market. Car insurance companies make no exception.
Compare-autoinsurance.org (https://compare-autoinsurance.org/) explains what is different now for the auto insurance industry since the companies now operate online-only.
- Drivers should expect longer to contact and work with customer service. Since insurance representatives no longer physically contact the policyholder, everyone has to go online and check the customer services. Naturally, there are queues forming up. Most people want to know about their premium payments and the recently introduced premium refunds.
- All claims are processed online. Instead of meeting with agents and claims adjusters, policyholders will have to contact the company via a call of a video conference. When reporting an accident, the policyholder will have to show pictures and videos that show the damage and support their claims. The company will send the evidence to some specialists, wait for results, and then contact the client and start negotiating the reimbursement's value. Claims may take longer to process during the coronavirus pandemic since all clients use the services online.
- Smaller companies have to adapt. Companies that were never used to handling claims and requests online had to adapt and build the needed infrastructure. That means adding new servers and storage space, adding more personnel to handle customer service and, possibly, automating some requests and answers. Furthermore, they have to update or upgrade their apps to provide more information about their programs and issue warnings.
- Companies must regularly update their websites and present the latest developments. These are busy times for insurance companies and they must be able to react to the recent legislation and guidelines. For example, they must inform clients how much money they will receive as part of premium refunds. It is recommended to display the latest information on the homepage.
For additional information, money-saving tips and free car insurance quotes, visit https://compare-autoinsurance.org/.
Compare-autoinsurance.org is an online provider of life, home, health, and auto insurance quotes. This website is unique because it does not simply stick to one kind of insurance provider, but brings the clients the best deals from many different online insurance carriers. In this way, clients have access to offers from multiple carriers all in one place: this website. On this site, customers have access to quotes for insurance plans from various agencies, such as local or nationwide agencies, brand names insurance companies, etc.