Car Repair Startup RepairSmith Launches in Los Angeles & San Francisco

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RepairSmith, backed by Daimler AG, provides the first full-service online solution for car repair and maintenance

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Today, RepairSmith, a new startup in the car repair and maintenance market, announced the launch of its service in the greater Los Angeles and San Francisco markets.

“Car owners are frustrated by the inconvenience and lack of transparency of the traditional experience," said RepairSmith CEO Joel Milne. “We are delivering more than a service; we are delivering an entirely new way to repair and maintain your car."

Today, RepairSmith, a new startup in the car repair and maintenance market, announced the launch of its service in the greater Los Angeles and San Francisco markets. RepairSmith provides truly convenient car repair and maintenance service for car owners, including transparent online pricing and scheduling, and choice of service location: at home, at work, or at the shop. Headquartered in Los Angeles, RepairSmith is backed by a major investment commitment from Daimler AG, one of the world’s most successful car companies.

“Car owners are frustrated by the inconvenience and lack of transparency of the traditional experience," said RepairSmith CEO Joel Milne. “We are delivering more than a service; we are delivering an entirely new way to repair and maintain your car by providing a trusted online pricing and booking platform while meeting the needs of car owners directly where they need it.”

Using RepairSmith’s at-home delivery service, RS Delivery, a certified RepairSmith mechanic arrives in a company vehicle, equipped with the tools and parts to complete the vast majority of all work a vehicle may need. If more sophisticated tools are required to get the job done, RepairSmith will take the customer’s vehicle to a RepairSmith certified shop to complete the repair and return it when the job is done. RS Delivery has proven very popular with beta customers in today’s on-demand economy.

If a car owner prefers to drive their own vehicle in for service, RepairSmith’s RS Drop Off service allows the customer to drop their vehicle off at a certified RepairSmith shop. All repairs are backed by a 12-month/12,000 mile warranty and the highest level of professional standards.

Additionally, RepairSmith is eschewing the trend of the gig economy. “Let’s face it: the gig economy hasn’t helped workers or customers when it comes to providing skilled services,” added Milne. “RepairSmith mechanics will have full-time hours, be equipped with company vehicles and tools, and trained to deliver a new kind of experience for car owners.”

RepairSmith is available for all vehicle types; it is not limited to vehicles manufactured by Daimler AG. The company will expand its service offerings to other major metropolitan areas throughout 2019 and 2020.

“Daimler is committed to delivering innovative mobility services and leading the technology transformation of our industry,” said Andreas Joerg, Director of Remanufacturing and Value Parts & Service Mercedes-Benz Passenger Cars. “The team at RepairSmith is taking a long-view of the changing customer expectations and technology requirements in the car repair industry and designing solutions to improve the car ownership experience.”

About RepairSmith

Founded in 2018, RepairSmith is based in Los Angeles, Calif. RepairSmith provides the first full service at-home delivery solution for car repair and maintenance. The company is backed by Daimler AG. RepairSmith is currently available in California and will be launching in other major metropolitan areas throughout 2019 and 2020. To learn more, visit http://www.repairsmith.com.

About Daimler AG

Daimler AG is one of the world’s most successful automotive companies. With its divisions Mercedes-Benz Cars, Daimler Trucks, Mercedes-Benz Vans, Daimler Buses and Daimler Financial Services, the Daimler Group is one of the biggest producers of premium cars and the world’s largest producer of trucks above 6 tons. Daimler Financial Services provides financing, leasing, fleet management, investment products and brokerage of credit cards and insurance, as well as innovative mobility services. The company’s founders, Gottlieb Daimler and Carl Benz, made history with the invention of the automobile in the year 1886. As a pioneer of automotive engineering, it is a motivation and commitment of Daimler to shape safely and sustainably the future of mobility. The Group’s focus is on innovative and green technologies as well as on safe and superior automobiles that appeal and fascinate. Daimler consequently invests in the development of efficient drive trains with the long-term goal of locally emission-free driving: from hightech combustion engines about hybrid vehicles to electric drive trains powered by battery or fuel cell. Furthermore, the company follows a consistent path towards intelligent connectivity of its vehicles, autonomous driving and new mobility concepts. This is just one example of how Daimler willingly accepts the challenge of meeting its responsibility towards society and the environment. Daimler sells its vehicles and services in nearly all the countries of the world and has production facilities in Europe, North and South America, Asia, and Africa. Its current brand portfolio includes, in addition to the world’s most valuable premium automotive brand, Mercedes-Benz (Source: Interbrand-Study, 10/4/2018), as well as Mercedes-AMG, Mercedes-Maybach and Mercedes me, the brands smart, EQ, Freightliner, Western Star, BharatBenz, FUSO, Setra and Thomas Built Buses, and Daimler Financial Services’ brands: Mercedes-Benz Bank, Mercedes-Benz Financial Services and Daimler Truck Financial. The company is listed on the stock exchanges of Frankfurt and Stuttgart (stock exchange symbol DAI). In 2018, the Group sold 3.4 million vehicles and employed a workforce of around 298,700 people. Group revenue amounted to €167.4 billion. Group EBIT amounted to €11.1 billion.

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Ashley Seashore
RepairSmith
+1 510-207-0402
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Lee Florida
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since: 08/2019
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