DALLAS (PRWEB) August 17, 2018
Car Wars just released its latest feature, Sentiment Detection, designed to identify potentially dissatisfied callers based on tone of speech, cadence, rhythm and volume.
Powered by artificial intelligence (AI), Sentiment Detection allows managers to react quickly and call potentially dissatisfied customer back, salvaging the relationship and appointment opportunity.
With Sentiment Detection, managers save time. AI does the hard work by detecting customer dissatisfaction and promptly alerting managers to take action. Quickly getting in contact with these customers can improve a store’s bottom line, as well as their reputation.
"Sentiment Detection provides the safety net dealers need to ensure the best possible customer experience," said Car Wars' Vice President of Automotive, Mike Haeg. "These dissatisfied callers are generally few and far between, but managers are often blind to the challenging interactions that leave a customer frustrated. Managers can now proactively contact these callers and turn the experience into a positive one. Dealers need this and customers want this."
Sentiment Detection is revolutionary, but Car Wars is not stopping here. There’s still more to come.
Be on the lookout for more upcoming product features. For more information, go to http://www.carwars.com.
About Car Wars
Car Wars combines artificial and human intelligence to listen to and categorize every inbound and outbound call at the dealership. This data provides managers insight into how every call is handled, alerts them when an opportunity needs attention, and actively improves phone performance in sales and service.
Car Wars uses competition and transparent accountability to create a high-powered phone culture that converts more phone calls into booked appointments.