Car Wars Helps Dealership Phone Handlers Focus on Facial Expression

Share Article

The latest Facial Expression Detection feature reminds agents to smile and improve their tone on phone calls.

Car Wars just released another groundbreaking feature to add to its suite of services: Facial Expression Detection. The feature can detect a salesperson’s expression as he or she sits in front of the computer and takes calls.

Gone are the days of BDC and sales managers constantly reminding their agents to smile on the phone. With real-time feedback powered by Facial Expression Detection, agents can better monitor themselves and improve their tone live on every phone call.

“This feature is truly cutting-edge,” said Mike Haeg, Car Wars’ Vice President of Automotive. “Giving agents immediate feedback and allowing them to correct their demeanor while on a call will promote continuous, active improvement.”

Car Wars is constantly innovating, and there is one more big announcement on the way. Stay tuned for the big reveal, and find more information at http://www.carwars.com.

About Car Wars

Car Wars combines artificial and human intelligence to listen to and categorize every inbound and outbound call at the dealership. This data provides managers insight into how every call is handled, alerts them when an opportunity needs attention, and actively improves phone performance in sales and service.

Car Wars uses competition and transparent accountability to create a high-powered phone culture that converts more phone calls into booked appointments.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Mike Haeg
Car Wars
+1 (214) 613-1170
Email >
Visit website