DALLAS (PRWEB) August 31, 2018
Car Wars is excited to announce its newest advancement: Live Listen. This feature allows managers to listen in on agent phone calls as they are happening.
The feature is very straight-forward. From Car Wars, click the phone call you want to listen to. You will instantly receive a call on your personal phone. Pick up the call and listen to the conversation in real-time; it’s that simple.
Live Listen boosts phone performance and creates a dealership culture of phone accountability.
“Live Listen builds a solid foundation of accountability in every dealership,” Mike Haeg, Car Wars’ Vice President of Automotive, said. “Managers can provide quick, valuable feedback to agents about their call handling. The end result is increased training, better phone performance and more booked appointments.”
Live Listen works to increase your dealership’s phone productivity and bottom line by directly monitoring agents’ phone practices and allowing managers to provide valuable improvement feedback.
Remember our big, exciting announcement? Well, it’s almost here.
Be on the lookout for more upcoming product features. For more information, visit http://www.carwars.com.
About Car Wars
Car Wars combines artificial and human intelligence to listen to and categorize every inbound and outbound call at the dealership. This data provides managers insight into how every call is handled, alerts them when an opportunity needs attention, and actively improves phone performance in sales and service.
Car Wars uses competition and transparent accountability to create a high-powered phone culture that converts more phone calls into booked appointments.