DALLAS (PRWEB) August 15, 2018
Car Wars just unveiled its latest product feature: Voicemail Transcription, powered by IBM Watson. Voicemail Transcription provides a detailed look into customers’ calls when dealers don’t properly connect calls to someone who can help.
Car Wars uses human reviewers in conjunction with artificial intelligence (AI) to supply cutting-edge voicemail transcriptions. Reviewers listen to every call going into and out of a dealership, pinpointing whether each one reached voicemail. If a voicemail was reached, AI transcribes the call and makes the transcriptions visible to staff through multiple channels.
Missed Call Alerts mean dealers no longer have to wait until they get back to their desk to be updated on missed calls. Now, dealers will have a complete view of what’s happening on the phone through the simplified transcriptions.
“Dealers know voicemail is a black hole for inbound phone calls.” said Car Wars’ Vice President of Automotive, Mike Haeg. “It’s normal for agents to ignore voicemail messages. Even worse, these agents may not even be aware of their voicemail box passcode. This leakage point results in missed opportunities and frustrated callers. Our Voicemail Transcription helps dealers with quick, actionable insight into their customer's needs.”
Voicemail Transcription changes the game for dealerships’ phone performance. However, this isn’t the only cutting-edge feature Car Wars will be releasing, it’s just the beginning. Stay tuned for more features coming to Car Wars.
Be on the lookout for more upcoming product features. For more information, go to http://www.carwars.com.
About Car Wars
Car Wars combines artificial and human intelligence to listen to and categorize every inbound and outbound call at the dealership. This data provides managers insight into how every call is handled, alerts them when an opportunity needs attention, and actively improves phone performance in sales and service.
Car Wars uses competition and transparent accountability to create a high-powered phone culture that converts more phone calls into booked appointments.