Care Wisconsin Rapidly Implements Casenet TruCare to Support Its New Medicaid Supplemental Security Income Business

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Experience, Proven Process and Out-of-the-box Content Enables On-time and On-budget Delivery of Enterprise Care Management Solution for Managing Complex Populations in Wisconsin

TruCare is an enabler of good care management

Casenet, LLC, a leading provider of extensible care management solutions, today announced that Care Wisconsin selected and implemented the Casenet® TruCare care management platform to better manage its Medicaid Supplemental Security Income (SSI) managed care program. TruCare® was selected for its unique workflows, out-of-the box content and streamlined implementation methodology that is adaptable to customer requirements, staffing, budgets and time constraints.

In late 2013, Dane County in Wisconsin did not have a managed care program for its high touch population: those with Medicaid SSI, a health insurance program for individuals with a disability who qualify for Federal SSI. Care Wisconsin received approval from the Wisconsin Department of Health Services to offer the program in Dane County, and also in Columbia, Dodge, Jefferson, Ozaukee, Rock, Sauk, and Waukesha counties. Providing this service required Care Wisconsin to acquire innovative technology to enable their integrated care teams to manage their members and to support their business growth.

Care Wisconsin went through a detailed evaluation process and selected Casenet because it has experience with other organizations with similar work and size profiles and a proven track record of delivering solutions that meet client needs. Care Wisconsin also had a tight budgetary and delivery timeframe and needed a partner to get the project completed on time and within budget. Due to the nature of the contract, Care Wisconsin’s implementation date was not negotiable because it had a State mandated go-live date which resulted in less than six months to implement TruCare, once it was selected as the Care Wisconsin’s care management solution.

“The TruCare implementation exceeded my expectations,” stated Ken Eimers, chief operating officer at Care Wisconsin. “We set a really aggressive go-live date. The implementation was very well run and was completed on time and on budget. TruCare integrated easily with the Care Wisconsin environment.

“Typically you expect a couple of issues with a new system implementation, especially when you are starting up a new business at the same time. But with the Casenet team in charge, we did not experience any significant issues. The Casenet team put a lot of emphasis on training and knowledge transfer which enabled our team to get up and running quickly and eliminated any of the guesswork that normally occurs with a project of this magnitude.”

The collaborative and train-the-trainer approach of Casenet implementations enabled the staff at Care Wisconsin to be up and running quickly and effectively while staying focused on their members. “Our staff was really pleased that we achieved our go-live date in such a collaborative manner. And they were especially impressed with the professionalism of the Casenet team who provided excellent documentation, training and workflow input,” states Ruth Christensen, health plan services director at Care Wisconsin.

TruCare comes pre-packaged with over 40 assessments, 35 care plans, 50 correspondence templates, and 140 key metric templates. The prepackaged clinical content can be used out-of-the box, or as a starting point to deploy custom content. In order to rapidly implement TruCare, Care Wisconsin took advantage of the TruCare out-of-the-box care plans, assessments and workflows. “Enhancing workflows was one of the goals for the project. The workflows that are built into TruCare have been very beneficial to our team because they enable them to work effectively and focus more on our members instead of the software itself. TruCare is flexible enough to allow us to completely customize our environment, and we could have done that,” says Ken. “But that would have slowed down the implementation. Our end goal was to meet the state-mandated timelines and our members’ needs right away. We did this with TruCare’s out-of-the-box workflows and content. Going forward, TruCare enables us to customize our system as our members and processes evolve.”

Ken shared, “It was very urgent for us to go live when we did both to meet the state’s deadline and so our team could deliver the best possible care. Casenet more than met my expectations for the implementation schedule and kept us on budget which was another important goal.” Care Wisconsin expects to be expanding to other counties over time, and Ken explained, “Care Wisconsin feels very comfortable with Casenet, and our ability to expand our programs further with TruCare.”

With a single platform for utilization, case and disease management, TruCare delivers unmatched flexibility to implement, coordinate and manage clinical, wellness and quality programs and enable providers, care managers, families and members to better coordinate. TruCare will not only increase the efficiency of Care Wisconsin’s internal care team members but will also meet their evolving business requirements for seamless care team coordination, data integration and member satisfaction.

By enabling dynamic, multidisciplinary care teams to better coordinate, collaborate and communicate, TruCare decreases the time to intervention and increases efficiency. This results in improved member engagement and outcomes as well as reduced cost. “Using TruCare we have the ability to keep track of all the relevant information for our members in one place,” said Ruth. “This is extremely helpful. TruCare tasks drive our workflow which is a significant advantage over other options. Good workflows increase our efficiency because we no longer have the potential of multiple people doing the same member outreach or doing repeat calls. This creates a much more friendly care experience for our members.”

Finally when asked about the impact TruCare had on the Care Wisconsin members, Ruth stated, “TruCare is an enabler of good care management.”

About Care Wisconsin

Care Wisconsin is a nonprofit care management organization that matches frail seniors and individuals with disabilities to the health and long-term care services they need. Care Wisconsin has been helping members live as independently as possible since 1976. Care Wisconsin manages Family Care and Partnership, two of Wisconsin's public health and long-term care programs and Medicaid SSI. These programs serve more than 6,800 members across 22 counties in Wisconsin. For more information, visit

Care Wisconsin Media Contact:
Cathy Lanser, 608-245-3076, lanserc(at)carewisc(dot)org

About Casenet, LLC

Casenet provides a comprehensive suite of extensible, enterprise care management software and services solutions for commercial, Medicaid, Medicare, TPA, provider/ACO and carveout organizations. These solutions enable our customers to improve care coordination and the quality and delivery of care through enhanced case, disease, utilization and home and community-based services management as well as tools for total population management. Casenet supports small to very large enterprise customers that require tremendous scalability, have many lines of business with benefits that are complex and complicated to administer, and require comprehensive configuration for each targeted member population. These solutions enable organizations to meet their unique requirements and adapt quickly to changing market and regulatory dynamics, identify and target populations having unique risk characteristics and deliver specific care management programs for those members — taking the first step toward better individual health and total population health management. For more information, visit
Casenet Media Contact:
Kelli L. Bravo, 781-357-2706, kbravo(at)casenetllc(dot)com

Learn more about TruCare®

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Kellli Bravo
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